Customer Relations Manager-Stonebriar

Stonebriarchevytexas; Frisco (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Great Team Environment

Competitive Wage

Health Insurance

401K

Job summary

Stonebriar Chevrolet in Frisco, Texas, is seeking a Customer Relations Manager who thrives in a team environment and enhances customer experience post-sale. Responsibilities include resolving customer issues efficiently and ensuring high levels of customer satisfaction.

The role demands excellent interpersonal skills and the ability to manage multiple tasks while keeping customers informed and happy. Ideal candidates should have a background in customer service, and dealership experience is preferred.

Competitive wage, health insurance, and 401K benefits are offered.

Qualifications

• Dealership experience preferred but not required.
• Must pass a background check including a drug screen.
• Must be at least 18 years of age.

Responsibilities

• Ensure great customer experience at delivery and follow-ups.
• Collaborate with sales staff to resolve customer issues.
• Maintain CSI above manufacturers' requirements.

Skills

Ability to handle multiple requests

Customer resolution skills

Teamwork

Process accountability

CSI maintenance

Job description

Are you a person who loves to work with customers and ensure they have had a great experience? Are you someone who is organized and does great follow-up, as well as, holding others accountable for the same? Are you an experienced Customer Relations Manager looking for a great opportunity? Stonebriar Chevrolet is looking to add a Customer Relations Manager to our team. This person will work with our sales staff and report to the General Manager. They will help provide an outstanding customer experience by dealing with customers at delivery and during any follow up that is required after the sale for their vehicle. This is a new position for us and will evolve over time. This is an exciting opportunity for the right person who likes to get in and make things happen.

What’s in it for me/Benefit:

• GREAT Team Environment
• Competitive Wage
• Health Insurance and 401K
• Satisfaction from knowing you have helped our customers have a great experience

Abilities:

• Ability to handle multiple requests at one time
• Ability to deal with customers if they are angry or upset and work towards a resolution
• Ability to work within a team environment to accomplish the goals of providing and outstanding experience for our customers
• Ability to schedule and work within a set process to hold salespeopleaccountable to our processes and to get customer issues resolved quickly and efficiently
• Ability to maintain CSI above manufacturers requirement

Qualifications:

• Dealership experience is preferred but not required
• Must be able to pass a background check which includes a drug screen
• Must be able to work within a team environment and help teammates as necessary
• Must be at least 18 years of age

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.