Customer Experience Manager-1

Michael's; Shreveport (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading retail company in Shreveport, LA is seeking a dedicated individual to manage front-end operations and enhance customer experience. The role involves overseeing store compliance, leading a team, and ensuring high standards of service. Ideal candidates will have retail management experience and a commitment to fostering a positive environment.

Benefits

Comprehensive Benefits

Inclusion and Equal Opportunity

Qualifications

• Retail management experience preferred.

Responsibilities

• Assist Store Manager in ensuring compliance with SOPs and company policies.
• Lead omnichannel processes and manage team performance.
• Serve as Manager on Duty (MOD).

Skills

Customer Service

Team Leadership

Education

Retail Management Experience

Job description

Store - SHREVEPORT, LA

Job Summary

Deliver a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. Maintain store recovery standards to uphold Brand Promises and ensure friendly customer service.

Key Responsibilities

1. Assist Store Manager in ensuring compliance with SOPs, company policies, and standards; hold team accountable for store conditions and results.
2. Follow front-end policies and procedures; achieve KPIs and manage team performance.
3. Plan and execute class and in-store events.
4. Lead omnichannel processes.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
7. Support onboarding, training, and coaching of team members.
8. Serve as Manager on Duty (MOD).
9. Promote a positive, respectful environment and embody the organization’s values.
10. Assist customers with locating products and providing solutions.
11. Participate in truck unloading and stocking, ensuring standards are met.
12. Cross-train in Custom Framing sales and production.
13. In stores without a Framing Manager, lead delivery of high-quality framing solutions, managing workload in partnership with the Store Manager.
14. Perform other duties as assigned.

Preferred Qualifications

• Retail management experience preferred.

Physical and Work Environment Requirements

• Stand for long periods, move throughout the store, and perform physical tasks such as bending, lifting, and reaching.
• Work involves outdoor activities, handling heavy boxes, and working nights, weekends, and early mornings.
• Assistive accommodations available upon request.

Additional Information

Applicants must meet legal requirements. Our purpose is to fuel the joy of creativity, operating over 1,300 stores and online platforms. We offer comprehensive benefits and are committed to inclusion and equal opportunity.