Customer Experience Manager

Michaels Stores; Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company in retail, Michaels Stores, is seeking a Customer Experience Manager to enhance the shopping experience in its Tampa location. This role involves managing front-end operations, leading a customer experience team, and ensuring compliance with store standards while providing exceptional service. Ideal candidates will have a background in retail management, communication skills, and a passion for creativity.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Experience in retail management preferred.
• Ability to train and coach a team.

Responsibilities

• Manage front-end operations and team performance.
• Plan in-store events and classes.
• Interact positively with customers and provide solutions.

Skills

Customer Service

Retail Management

Team Leadership

Job description

Join to apply for the Customer Experience Manager role at Michaels Stores.

Store - TAMPA-S DALE MABRY, FL

Deliver a customer-centric shopping experience by managing front-end operations, leading omnichannel processes, and maintaining store recovery standards to uphold Brand Promises. Provide friendly customer service.

Responsibilities include:

• Assist Store Manager in ensuring compliance with SOPs and company policies; manage store conditions and results.
• Follow all front end policies; meet KPIs and manage team performance.
• Plan and execute in-store events and classes.
• Lead omnichannel processes and manage shrink and safety programs.
• Assist with cash handling, inventory processes, and onboarding new team members.
• Train and coach customer experience team; participate in performance management and talent development.
• Serve as Manager on Duty (MOD).
• Interact positively with customers, assist with locating products, and provide solutions.
• Participate in truck unloading, stocking, and cross-train in custom framing sales and production.

Preferred Knowledge/Skills/Abilities:

Retail management experience preferred.

Physical Requirements & Work Environment:

• Ability to stand long periods, move throughout the store, lift heavy boxes, and work nights, weekends, and early mornings.

Applicants must meet legal requirements to work in the U.S. and may request accommodations if needed.

At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We offer comprehensive benefits including health insurance, paid time off, tuition assistance, and employee discounts.

Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industry: Retail