Customer Experience Manager

West Shore Home; Pittsburgh (Allegheny County); On-site; USD 40,000 - 65,000; Part time

Job summary

West Shore Home is seeking a Customer Experience Manager to join their team in Mechanicsburg, PA. This role is crucial in retaining leads that did not convert initially, contributing to the company's mission to provide exceptional home remodeling services. The ideal candidate will possess strong communication and customer service skills, and have a competitive attitude towards achieving sales goals. This full-time position also offers multiple health insurance options and a 401K plan.

Benefits

Health insurance options

401K retirement plan with company match

Paid holidays and paid time off (PTO)

Continued training & leadership development opportunities

Unlimited professional and personal growth potential

Qualifications

• Proven track record of In-Home Sales success.
• Ability to quickly connect with individuals in diverse environments.

Responsibilities

• Preserve potential leads after unsuccessful initial sales appointments.
• Understand customer reasons and communicate West Shore Home's value.

Skills

Communication

Sales

Customer Service

Leadership

Job description

1 day ago Be among the first 25 applicants

We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2024 Top Workplaces USA award as one of the nation’s top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.

As our nationwide growth accelerates, our Customer Experience Manager in Mechanicsburg plays a key role in driving forward our mission of Bringing Happiness to Every Home by handling outbound business following the initial appointment and retaining leads.

As a Customer Experience Manager at West Shore Home, you will contribute to this mission by preserving leads that failed to convert at first contact, all while keeping the local sales team dedicated to pursuing fresh leads.

We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2024 Top Workplaces USA award as one of the nation’s top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.

What You’ll Contribute

In this role, you can expect to:

• Understand the customer’s reasons for not proceeding after the initial appointment and clearly communicate why West Shore Home is the right choice for their project
• Preserve potential leads if the initial appointment does not result in a successful sale
• Keep accurate notes and data to support collaboration with the Sales Retention Manager in saving leads after unsuccessful initial appointments
  
  

What It Takes To Succeed

At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We’ll provide you with the training and tools to set you up for success, and we hope that you’ll bring:

• The ability to quickly connect with anyone in any environment
• A competitive nature with a drive to succeed
• Industry knowledge and a proven track record of In-Home Sales success
• Collaborate with the Asset Recovery Manager to improve the overall customer experience at West Shore Home
• Valid Driver’s License with a clean driving record and a reliable vehicle
  
  

We Invest in YOU

We believe that when employees know they are valued and safe, they’ll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us, and we are proud to have earned Top Workplaces USA for Compensation & Benefits recognition.

We’ve Got You Covered With

• Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)
• 401K retirement plan with company match
• Paid holidays and paid time off (PTO)
• Continued training & leadership development opportunities
• Unlimited professional and personal growth potential
• This role is a salaried, exempt position that is not eligible for overtime pay.
  
  

More to Know

• Schedule: Must be available to start sales appointments virtually from 9:00am to 7:00pm Monday – Friday, with varying schedules that can change up to 2 hours before an appointment. At times, deals may be written during off-hours up to 9pm EST and until 5pm EST on Saturdays.
• Location: Mechanicsburg, PA
• Seniority Level: Mid-Senior Level
  
  

Our Growth Story

What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 3,000 employees across 21+ states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal – becoming America’s Most Admired Home Remodeling Brand.

We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of, there is no better place to do so.

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It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Construction

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