Customer Experience Manager

Michaels Stores; Monroeville (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading retail company as a Customer Experience Manager, where you'll deliver exceptional customer service and manage front-end operations. You'll assist the Store Manager, achieve KPIs, and lead a team to maintain high standards of store recovery and performance. Enjoy a fulfilling role with opportunities for career advancement within a dynamic environment.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Retail management experience preferred.
• Strong customer service orientation.
• Ability to manage operations and achieve KPIs.

Responsibilities

• Manage front-end operations and expectations.
• Lead in-store events and omnichannel processes.
• Ensure compliance with SOPs and manage store conditions.

Skills

Leadership

Customer Service

Retail Management

Job description

Join to apply for the Customer Experience Manager role at Michaels Stores.

Store - PITT-WM PENN HWY, PA

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes, maintain store recovery standards, and deliver friendly customer service.

Responsibilities include:

1. Assist Store Manager in ensuring compliance with SOPs and company policies; manage store conditions and results.
2. Follow all front-end policies and procedures; achieve KPIs and lead team performance.
3. Plan and execute in-store events and manage omnichannel processes.
4. Manage shrink and safety programs, assist with cash reconciliation, inventory processes, onboarding, training, and coaching.
5. Serve as Manager on Duty (MOD).
6. Provide excellent customer service and support truck unloading, stocking, and other operational tasks.
7. Cross-train in Custom Framing sales and production; lead high-quality custom framing delivery in stores without a Framing Manager.

Preferred skills and experience:

• Retail management experience preferred.

Physical requirements and work environment:

• Ability to stand long periods, lift heavy items, and perform physical tasks in a retail setting, including outdoor work and working nights/weekends.

Applicants must meet legal requirements. Michaels is committed to inclusion and provides accommodations for individuals with disabilities.

Our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We offer robust benefits, including health insurance, paid time off, tuition assistance, and employee discounts.

Michaels is an Equal Opportunity Employer and is dedicated to full inclusion and reasonable accommodations for all qualified individuals.