Customer Experience Manager

UNIFIED BANK; Nelsonville (OH); On-site; USD 36,000 - 46,000; Full time

Job summary

UNIFIED BANK in Nelsonville, OH is seeking a Customer Experience Manager to lead the Banking Center and drive exceptional customer service while upholding regulatory policies.

The role requires 2 years of retail banking experience, an associate degree or equivalent, and strong communication and leadership skills to coach staff and grow loan activity.

The position is full-time with a salary range of $36,000 to $46,000 annually, and opportunities to advance within the organization.

Qualifications

• Excellent business communication skills, both written and verbal.
• Ability to lead, develop and motivate branch team to achieve branch objectives.
• Position requires standing and walking for the majority of the day and the ability to lift approximately 40lbs.
• Associates Degree OR equivalent related work experience is required.

Responsibilities

• Lead the Nelsonville Banking Center according to the Bank’s culture, The UNIFIED Way.
• Supervises and develops Banking Center Team Members to provide warm, friendly and efficient customer service.
• Maintains compliance with Bank and Regulatory policies and procedures.
• Leads and develops Customer Service Representatives in operational knowledge, products and services, selling techniques, security and compliance.
• Coaches, develops and reviews performance with all branch Team Members.
• Generates, processes and closes non-complex consumer loans.
• Motivates Team Members to build relationships with customers and offer Bank products and services.
• Monitors progress and works with staff to attain Banking Center achievement objectives.
• Resolves customer concerns in a professional, tactful manner.
• Responsible for the Banking Center’s vault cash, ordering of currency, balancing and adherence to internal security controls.
• Monitors all security and compliance issues, ensures accuracy and adheres to all Bank policies.

Skills

Business communication

Team leadership

Education

Associates Degree OR equivalent related work experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Experience Manager

Nelsonville, OH, US

5 days ago Requisition ID: 1370

$36,000.00 To $46,000.00 Annually

UNIFIED BANK, in Nelsonville, OH, has an immediate opening for the full-time position of Customer Experience Manager. This position reports directly to UNIFIED BANK’s Customer Experience & Sales Executive.

Responsibilities include, but are not limited to:

• Leading the Nelsonville Banking Center according to the Bank’s culture, The UNIFIED Way.


• Supervises and develops Banking Center Team Members to provide warm, friendly and efficient customer service.


• Maintains compliance with Bank and Regulatory policies and procedures.


• Leads and develops Customer Service Representatives in operational job knowledge, products and services, selling techniques, security and compliance.


• Coaches, develops and reviews performance, regularly, with all branch Team Members.


• Generates, processes and closes non-complex consumer loans.


• Motivates Team Members to build relationships with customers and offer Bank products and services.


• Monitors progress and works with staff to attain Banking Center achievement objectives.


• Resolves customer concerns in a professional, tactful manner.


• Responsible for the Banking Center’s vault cash, ordering of currency, balancing and adherence to internal security controls.


• Monitors all security and compliance issues, ensures accuracy and adheres to all Bank policies.

Job Requirements:

• 2 years of retail banking experience in a Teller, Personal Banker or Customer Service role.


• Excellent business communication skills, both written and verbal.


• Ability to lead, develop and motivate branch team to achieve branch objectives.


• Position requires standing and walking for the majority of the day and the ability to lift approximately 40lbs.


• Associates Degree OR equivalent related work experience is required.

UNIFIED BANK is an Equal Opportunity Employer.