Customer Experience Manager

NewGen Technologies; Herndon (VA); On-site; USD 110,000 - 140,000; Full time

Job summary

NewGen Technologies in the United States seeks a Customer Experience Manager to serve federal government clients as a functional consultant specializing in SAP Concur. You will work with cross-functional teams to drive agency support before and after go-live, translating requirements into compliant travel and expense solutions.

The role leads requirements gathering, configuration, testing, and integration coordination in an Agile environment, supporting post-go-live stabilization and customer

Qualifications

• Experience with SAP Concur or travel and expense systems.
• Hands-on functional consulting and system implementation.
• Experience with requirements gathering, configuration, testing, and integration.
• Experience with Federal or DoD clients.
• Excellent communication skills.
• US Citizenship and MBI Clearance

Responsibilities

• Lead functional consulting activities such as requirements gathering, configuration, testing, and integration support.
• Translate agency needs into compliant Travel and Expense solutions.
• Support post-go-live stabilization and customer experience improvements.

Skills

SAP Concur

Travel and Expense systems

Functional consulting

Agile methodologies

Requirements gathering

Testing

System configuration

Integration support

Data analysis

Excel

Word

Tools

SAP Concur

Travel & Expense tools

Excel

Word

Job description

The Customer Experience Manager supports Federal Government clients as a functional consultant specializing in SAP Concur. This role partners with cross-functional teams to deliver high quality agency support before and after golive. Responsibilities include leading functional consulting activities such as requirements gathering, configuration, testing, and integration support in an Agile environment. The role translates agency needs into compliant travel and expense solutions, facilitates working sessions, develops functional artifacts, coordinates testing and issue resolution, supports implementation workstreams, and assists with post-golive stabilization and customer experience improvements.

Requirements

• US Citizenship
• MBI Clearance
• Experience with SAP Concur preferred; Must have experience with Travel and Expense systems
• Hands-on experience with functional consulting and system implementation
• Experience in requirements gather, system configuration, testing, integration coordination, and support
• Experience supporting projects or workstreams, managing scope, collaborating with large teams, and presenting client recommendations
• Experience working with Federal or DoD clients
• Knowledge of system implementation principles, business process design, and functional testing
• Experience in Agile environments
• Ability to analyze data, support visualization, and translate stakeholder needs into functional requirements
• Understanding of integration concepts, system or service design, and content or process management
• Skills in Microsoft Excel and Word
• Excellent verbal and written communication skills

About Us

For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics.Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ