Customer Experience Manager

BrandsMart; Florida; On-site; USD 42,000 - 62,000; Full time

Job summary

BrandsMart is seeking a Customer Experience Manager to oversee store cash handling operations, tills, deposits, and related controls. Under the direction of the Store Manager, you will ensure accurate cash procedures and timely reporting while delivering strong customer service.

This role requires 2+ years of cash handling experience, a high school diploma, and the ability to stand for long shifts. College degree preferred.

Qualifications

• 2+ years cash handling experience in a retail environment.
• High school diploma required.
• College degree preferred.

Responsibilities

• Efficiently and accurately controlling cash handling operations
• Record till overages and shortages
• Preparing tills for the following day
• Preparing bank deposits
• Making change order deposits

Skills

Cash handling

Invoice reading

English fluency

Math skills

Lifting ability

Customer service

Education

High school diploma

College degree preferred

Job description

Customer Experience Manager

Summary:

Under the direction of the Store Manager, has the general responsibility to manage all aspects of the store cash handling operations including cashier tills and deposits.

Duties and Responsibilities:

• Efficiently and accurately controlling cash handling operations
• Record till overages and shortages
• Preparing tills for the following day
• Preparing bank deposits
• Making change order deposits

Required Education, Experience, and Certifications

• 2+ years cash handling experience in a retail environment
• High school diploma required
• College degree preferred

Required Skills and Competencies:

• Ability to read English (or another language as may be required for one specific location) sufficiently to read invoices, repair orders, faxed requests, and similar written materials.
• Basic English language writing skills for completion of orders, request (intercompany and faxed requests) and other necessary correspondence as may be required.
• Fluency in spoken English (or another language as may be required for a specific location) for communication with customers and other persons sufficiently to be understood and to be able to accurately comprehend responses.
• Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of merchandise and quantities as may be required.
• Ability to grasp and lift or otherwise move goods weighing up to fifty pounds at a distance of twenty feet.
• Sufficient manual dexterity in at least one hand to be able to operate all computer terminals and other electronic equipment and manually complete paperwork such as sales orders, transfers and customer inquiries.
• Ability to stand and continuously perform essential job functions with minimal direct supervision for a complete selling shift which can be as much as a ten and one quarter hours, with as much as two thirty minute meal breaks and three fifteen minute breaks.

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The above statements are intended to describe the general nature and level of work performed by team members assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by team members assigned to this classification.