Customer Experience Manager

TRIARC TANK; Dallas (TX); On-site; USD 95,000 - 130,000; Full time

Job summary

TRIARC Tank in Dallas, TX, is seeking a Customer Experience Manager to lead the end-to-end customer journey from quote through delivery.

You will partner with Sales, Operations, Production and customers to ensure a superior experience while supporting revenue growth; this role oversees Inside Sales and Customer Service, mentoring one team member and driving process improvements across CRM, order management and sales support.

Qualifications

• 5+ years in customer service, inside sales, account management, or customer experience within manufacturing or industrial products
• Experience supervising or mentoring a small team CRM experience (Dynamics 365, Salesforce, HubSpot, etc.)
• Ability to partner cross-functionally with Sales, Operations, Engineering, and Production
• Experience using ERP systems and Microsoft Office

Responsibilities

• Lead the customer experience function
• Supervise and develop the Inside Sales/CSR representative
• Manager customer relationships and key accounts
• Support the outside sales organization
• Improve CRM and sales processes
• Coordinate customer visits and industry events
• Analyze customer trends and recommend improvements

Job description

About TRIARC Tank

For more than 90 years, TRIARC Tank has designed and manufactured high-quality steel pressure vessels that support the energy and industrial markets. Since 1933, we have built our reputation on engineering excellence, quality craftsmanship, and long-term customer relationships.

At TRIARC, we believe our people are our greatest competitive advantage. We are committed to building a collaborative, customer-focused culture where employees are empowered to contribute ideas, solve problems, and continuously improve the ways we serve our customers. If you enjoy taking ownership of your work, learning new skills, and making a measurable impact, we encourage you to join our team.

Position Summary

The Customer Experience Manager serves as the operational leader of the customer journey from quote through delivery. This role partners closely with Sales, Operations, Production, and customers to deliver an exceptional customer experience while supporting revenue growth. This position leads the Inside Sales and Customer Service function, supervises one team member, and drives continuous improvement across customer communications, order management, CRM utilization, and sales support.

Key Responsibilities

• Lead the customer experience function
• Supervise and develop the Inside Sales/CSR representative
• Manager customer relationships and key accounts
• Support the outside sales organization
• Improve CRM and sales processes
• Coordinate customer visits and industry events
• Analyze customer trends and recommend improvements

Qualifications

• 5+ years in customer service, inside sales, account management, or customer experience within manufacturing or industrial products
• Experience supervising or mentoring a small team CRM experience (Dynamics 365, Salesforce, HubSpot, etc.)
• Ability to partner cross-functionally with Sales, Operations, Engineering, and Production Experience using ERP systems and Microsoft Office
• Manufacturing, pressure vessel, industrial equipment, or engineered products experience preferred