Order Management Specialist

Trystar

Burnsville (MN)

On-site

USD 54,000 - 76,000

Full time

2 days ago

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Job summary

Trystar is seeking a detail-oriented Order Management Specialist to oversee the complete order lifecycle from PO receipt to invoicing. You will be a critical contact for customers, ensuring a seamless and high-quality order experience.

Reporting to the Order Maintenance Supervisor, you will collaborate with sales, customers, and the quotation team across multiple sites to drive exceptional service and continuous improvement.

Qualifications

Five years of customer service experience in a B2B environment.
Ability to read and understand purchase order requirements.
Strong communication skills across email, chat, and phone.
Ability to learn and apply new knowledge quickly.
Proficient in digitals tools to capture and respond to customer requests.
Experience with ERP/CRM systems.

Responsibilities

Manage the entire order processing workflow from PO receipt to invoicing.
Review customer-facing documents for accuracy and clarity.
Proactively communicate order delays and escalate issues as needed.
Serve as the primary touchpoint for customer inquiries and needs.
Collaborate with sales, customers, and the quotation team to ensure accuracy.
Identify operational inefficiencies and propose improvements to leadership.

Skills

Customer service

Communication

ERP/CRM knowledge

Microsoft Office 365

Education

Two-Year Degree

Bachelor’s Degree

Tools

Epicor ERP

Salesforce CRM

Microsoft Office 365

Job description

Job Description

Trystar is a leader in power inverters, distribution equipment, and related services, dedicated to supporting our electrical infrastructure. We pride ourselves on producing the highest quality products and delivering industry-leading service. With safety and integrity as our core principles, we work together to achieve excellence for our customers every day. Our team members are our most valuable asset, and this position plays a critical role in achieving our strategic objectives.

Job Title: Order Management Specialist

Job Description

Trystar is seeking a detail-oriented and customer-focused Order Maintenance Specialist to manage the complete order lifecycle, from purchase order (PO) receipt through invoicing. In this role, you'll be a critical point of contact for our customers, ensuring a seamless experience.

Reporting to the Order Maintenance Supervisor, you'll have the opportunity to support a diverse range of products across multiple manufacturing sites. Success in this position hinges on daily interaction with our sales team, customers, and the quotation team to deliver an exceptional level of customer service.

Key Responsibilities

Manage the entire order processing workflow, from PO receipt to invoicing.
Review all customer facing documents for accuracy and ease of use.
Proactively communicate order delays and manage order escalations.
Serve as a primary customer touch point for various inquiries and needs. This may require meeting with customers in person or virtually on camera.
Collaborate closely with sales, customers, and the quotation team to ensure accuracy and customer satisfaction.
Drive continuous improvement by proactively identifying operational inefficiencies and proposing innovative solutions to leadership.
Act as a change agent by spotting areas for growth and bringing forward actionable ideas to streamline workflows
This is a fantastic opportunity for someone eager to grow their career in a dynamic and essential role within the power solutions industry.

We are looking for people who believe in our guiding principles and values of:

Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
Integrity – We’re honest, transparent, and committed to doing what’s right.
Customer focus – We have relentless focus on our customers and their success.
Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
Play for each other – We’re a team. We show up for each other, and we know that through teamwork we achieve greatness.
Champion change – We know adaptation and improvement are requirements to survive and to thrive.
Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.

In this role you will get to:

Initiate discussions to ensure customers’ needs are met.
Provide a highly responsive interface for both external and internal customers to ensure an efficient, and high-quality order experience for all parties involved.
Manage orders and transactions effectively to fulfill customer needs by utilizing appropriate lead times, order management systems, and expert authorities.
Cultivate and nurture connections with both external and internal parties to promote success and build trust.
Develop strategies to enhance efficiency and optimize business operations.
Take initiative in managing orders through cross-team collaboration, ensuring relevant information is captured and communicated.

Job Requirements

Minimum Qualifications

Five years of customer service experience in a business to business environment
Ability to read and understand purchase order requirements
Strong communication skills with the ability to flex between customers via e-mail, chat and phone
Strong ability to effectively learn and readily apply new knowledge
Ability to use digital tools to capture and respond to customer requests
Proficient in Microsoft Office 365 (Outlook, Excel, Word, Power Point)
Experience in an ERP and CRM
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
High comfort level establishing and growing relationships with customers and internal partners

Preferred Qualifications