Customer Experience Manager

Weis Markets; Charlotte Hall (MD); On-site; Full time

Job summary

A leading company in retail is seeking a Customer Experience Manager to oversee front-end operations, promote customer relations, and manage associates. The role requires strong management skills and a commitment to customer satisfaction. The position offers competitive pay and benefits.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Qualifications

• Minimum 3 years management experience in retail or related field.

Responsibilities

• Oversees all aspects of front-end department operations.
• Promotes excellent customer relations and handles customer concerns.
• Supervises all front-end associates.

Skills

Customer Relations

Management

Education

High school diploma or GED

Business degree

Job description

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Location Address:

30015 Three Notch Road

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Customer Experience Manager is responsible for the following duties, in addition to other assigned tasks:

1. Oversees all aspects of front-end department operations. May assume full store responsibilities in the absence of management.
2. Promotes excellent customer relations by instilling positive, customer-focused behavior with associates. Handles customer questions and resolves concerns professionally.
3. Enforces cash handling, security measures, and compliance with all policies and regulations.
4. Assists with cashier operations, including audits and support during busy times.
5. Assists in onboarding and training front-end associates, and participates in performance reviews.
6. Uses scheduling systems to meet business demands while achieving labor and sales goals.
7. Manages supplies and inventory levels effectively.
8. Controls customer flow, manages checkouts, and monitors wait times.
9. Oversees lot attendant services and ensures parking lot safety and cleanliness.
10. Operates checkout equipment and assists with customer service inquiries.
11. Maintains equipment functionality and reports issues promptly.
12. Communicates promotions and sales to staff, and participates in store meetings.
13. Ensures safety and sanitation standards are met throughout the store environment.
14. Supports other department duties as trained and needed.

Supervisory Responsibilities

Supervises all front-end associates and may lead the store in management's absence.

Qualifications

High school diploma or GED required; business degree preferred. Minimum 3 years management experience in retail or related field.

Pay and Benefits

Starting at $19.00/hr up to $27.00/hr, with a comprehensive benefits package including health, dental, vision, 401(k), and more.

Equal Opportunity Statement

Weis Markets is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.