Assistant Customer Experience Manager

Weis Markets, Inc.; Maryland; On-site; Full time

Job summary

A leading company in the retail sector is seeking an Assistant Customer Experience Manager to enhance customer relations and oversee front-end operations. This role involves supervising staff, ensuring compliance with policies, and managing customer flow. The ideal candidate will have supervisory experience and a focus on continuous improvement. Join a team that values respect, teamwork, and community growth.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Scholarships

Discounts

Qualifications

• Supervisory experience is required.
• Ability to lead and manage staff effectively.

Responsibilities

• Promotes excellent customer relations and oversees front-end operations.
• Enforces cash handling and security measures.
• Participates in onboarding and training new associates.

Skills

Customer Focus

Leadership

Communication

Job description

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of its associates and communities? That's WEIS!

Location Address:

30015 Three Notch Road

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Assistant Customer Experience Manager is responsible for the following duties, among others:

1. Promotes excellent customer relations by instilling positive customer-focused behavior with associates. Greets customers, answers questions, and resolves concerns politely and professionally. Focuses on continuous improvement in all departmental areas.
2. Assists the Customer Experience Manager in overseeing front-end operations and performs their duties in their absence. May assume full store responsibility if management is absent.
3. Enforces cash handling and security measures to prevent losses. Adheres to all policies related to front-end operations, including compliance with laws regarding sales and regulations.
4. Supports cashiers with transactions and conducts audits to ensure accuracy.
5. Participates in onboarding and training new associates, implements new programs, recognizes performance, and participates in performance reviews. Uses the Learning Management System for training.
6. Uses scheduling systems to manage associate availability and meet business demands while achieving labor and sales goals.
7. Controls supply costs and maintains adequate inventory levels.
8. Manages customer flow at checkouts, monitors staffing, and oversees lot attendant services.
9. Operates checkout equipment, bags merchandise, and assists with customer service calls.
10. Maintains equipment functionality and communicates promotions and sales to staff. Attends daily store meetings.
11. Ensures safety and sanitation standards are met in parking, entrance, and checkout areas. Keeps work areas clean and compliant with health and OSHA standards.
12. Supports continuous improvement in job performance and may assist with other duties like cardboard baling or receiving deliveries, if trained.
13. Uses company-provided PPE and may assist in other departments as needed.

SUPERVISORY RESPONSIBILITIES

Supervises all associates within the department and may lead the store in the absence of management, depending on store size and staffing.

QUALIFICATION REQUIREMENTS

Must be able to perform all duties satisfactorily, with or without accommodations. Supervisory experience is required, with the ability to lead and manage staff effectively.

RATE OF PAY AND BENEFITS

The hourly pay starts at $16.00/hr. and can go up to $25.00/hr. Weis Markets offers a comprehensive benefits package, including health, dental, vision, flexible spending, disability, life insurance, 401(k), scholarships, discounts, and more.

Weis Markets is an Equal Opportunity Employer and complies with all applicable laws to ensure fair employment practices.