Customer Experience Liaison — Utilities Projects

Lanes Group; Sheffield (TX); On-site; USD 38,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Job summary

Lanes Group plc is recruiting a Customer Liaison Office to support our Yorkshire Water contract, focusing on keeping customers informed about planned and reactive works. You will collaborate with Planners and Customer Excellence Partners to feed back information and ensure a smooth customer journey.

Based in Sheffield/Bradford, the role offers Monday–Friday 40 hours, 28k–30k salary, and an opportunity to contribute to AMP8 objectives while delivering excellent service to clients and the public.

Qualifications

• Excellent verbal and written communication skills.
• Active listening and strong interpersonal abilities.
• Patience and ability to stay calm in stressful situations.
• Experience in customer service within utilities is desirable.

Responsibilities

• Liaise with customers to inform them about planned and reactive works.
• Coordinate with Planners and Customer Excellence Partners to feed back updates.
• Update customer information in the company CRM system.
• Handle customer enquiries and manage complaints within SLAs.
• Perform administrative tasks as directed by the Customer/Planning Manager.
• Collaborate to improve the customer journey.

Skills

Excellent verbal communication

Written communication

Active listening

Interpersonal skills

Calm under pressure

Job description

Lanes Group plc is recruiting a Customer Liaison Office to support our Yorkshire Water contract, focusing on keeping customers informed about planned and reactive works. You will collaborate with Planners and Customer Excellence Partners to feed back information and ensure a smooth customer journey.

Based in Sheffield/Bradford, the role offers Monday–Friday 40 hours, 28k–30k salary, and an opportunity to contribute to AMP8 objectives while delivering excellent service to clients and the public.