Customer Experience Leader: Elevate Satisfaction & Loyalty

Infinity Global, Inc.

Danville (VA)

On-site

USD 70,000 - 90,000

Full time

3 days ago

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Job summary

Infinity Global, Inc. is seeking a Customer Experience Manager to lead a growing team and optimize every customer interaction. You will analyze feedback, set KPIs, and collaborate across departments to ensure a consistent, positive brand experience.

Ideal candidates have 2+ years in a similar role, strong leadership, and excellent communication and organizational skills. This on-site role is based in Danville, VA and offers opportunities to shape customer-centric initiatives aligned with our

Qualifications

2+ years in a related role or managerial experience preferred.
Excellent leadership and interpersonal skills are required.
Proficient in MS Office including PowerPoint, Excel, and Word.
Excellent verbal and written communication skills; ability to multitask and stay organized.

Responsibilities

Recruit, hire, and onboard Customer Experience Specialists; provide ongoing training and coaching.
Monitor and manage hourly employee time, attendance, and scheduling.
Create and refine service policies to improve efficiency and satisfaction.
Drive CX initiatives aligned with company goals and values.
Establish department KPIs and report insights to leadership.
Act as final escalation point for complex customer issues.