Customer Experience Manager: Data-Driven CX Leader

PDI; Woodcliff Lake (NJ); On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

Medical and prescription drug coverage

Dental and vision plan

401(k) savings plan with company match

Flexible Spending Accounts (FSAs)

Paid parental leave

Health club rebate program

Job summary

PDI in Woodcliff Lake, New Jersey is seeking a Manager of Customer Experience to lead the Customer Care Team and enhance operational excellence. This role is vital for advocating customer needs while optimizing processes and driving data-driven improvements.

We seek a leader with 10+ years of experience in customer service, strong analytical abilities, and a collaborative mindset. PDI offers a competitive salary, benefits, and a commitment to work/life balance.

Qualifications

• 10+ years of experience in Customer Service or Sales Administration position.
• Ability to multitask and organize workload efficiently.
• Proficient in Microsoft Office Suite, with a focus on Excel.

Responsibilities

• Lead the evolution of the Customer Care Team.
• Develop and manage CX metrics and KPIs.
• Identify friction points in the order fulfillment process.
• Implement process improvements to streamline Customer Care processes.

Skills

Customer focus

Analytical thinking

Collaborative leadership

Change agility

Communication excellence

Engagement focus

Education

Bachelor's Degree

Tools

Microsoft Office Suite (Excel)

Inventory Management Systems

Microsoft Dynamics 365

Job description

PDI in Woodcliff Lake, New Jersey is seeking a Manager of Customer Experience to lead the Customer Care Team and enhance operational excellence. This role is vital for advocating customer needs while optimizing processes and driving data-driven improvements.

We seek a leader with 10+ years of experience in customer service, strong analytical abilities, and a collaborative mindset. PDI offers a competitive salary, benefits, and a commitment to work/life balance.