Customer Experience Lead & Scheduling Coordinator

Denver Public Schools; Denver (CO); On-site; USD 45,000 - 54,000; Full time

Job summary

Denver Public Schools is seeking a customer service professional to support multiple teams and departments by executing tasks in a defined area with a strong focus on service and reliability. The role emphasizes collaboration to ensure spaces are available, safe, and properly coordinated for district use.

The position requires a high school diploma and at least three years of customer service experience, with a commitment to equity and student-centered outcomes, including living in Colorado.

Qualifications

• Minimum three years of experience in customer service.
• Live and work with a permanent home address in Colorado.
• Support equity and anti-oppression efforts to ensure all students access high-quality education.

Responsibilities

• Assumes a lead role in the absence of the manager; provides back up support for the First Call Center (FCC).
• Interacts with school administration and the general public in accepting and confirming requests for the use of space; communicates with facility managers and District security to ensure that open, safe, and clean facilities are available for use.
• Calculates billing fees for chargeable customer rentals, and manages the paperwork and insurance requirements for billable events; tracks payments from customers and issues credits and refunds, collection notices, general permits, contracts, and invoices; tracks overtime needs and reports to make sure of correct charges.
• Manages changes to schedules and acts as a mediator in disputes over the use of space, coordinating the interaction between school administration and outside groups.
• Trains and supports District facilities with calendaring/scheduling system; maintains summer construction spreadsheet, scheduling and tracking summer training/classes.
• Becomes cross-trained on and familiar with other schools in order to provide support when one of the other representatives is out for vacation or illness; attends weekly meetings to discuss delinquent customer billings, school closures, and changes in District policy.
• Facilitates key distribution program for turf fields and tennis courts

Skills

Customer service

Education

High School Diploma/GED

Job description

Denver Public Schools is seeking a customer service professional to support multiple teams and departments by executing tasks in a defined area with a strong focus on service and reliability. The role emphasizes collaboration to ensure spaces are available, safe, and properly coordinated for district use.

The position requires a high school diploma and at least three years of customer service experience, with a commitment to equity and student-centered outcomes, including living in Colorado.