Customer Experience Lead, Medical Education Programs

Johnson & Johnson MedTech; West Chester (Chester County); On-site; USD 90,000 - 130,000; Full time

Job summary

Johnson & Johnson is seeking an Institutes Customer Experience Manager to shape and deliver educational experiences for healthcare professionals. The role leads cross-functional teams across education programs, site operations and customer support to optimize the end-to-end journey and drive engagement and loyalty.

A strong background in medical education or clinical training is required. The position emphasizes data-driven decision making, collaboration with partners, and a focus on program

Qualifications

• Bachelor’s degree required in Business, Education, Healthcare or related field.
• Advanced degree (MBA or Master’s) preferred.
• Minimum 6 years of relevant professional experience in medical education, clinical training or clinical simulation.

Responsibilities

• Design and deliver high-quality education experiences for healthcare professionals and customers.
• Develop and optimize the end-to-end customer experience journey across institutes programs.
• Lead cross-functional teams with operations, marketing and training to implement solutions.
• Monitor metrics and establish KPIs to measure program effectiveness and loyalty.
• Analyze data, forecast trends and drive improvements in retention and satisfaction.
• Collaborate with external partners and vendors to execute programs.

Skills

Customer experience

Communication skills

Project management

Data analysis

Stakeholder management

Education/training

Microsoft Office

Education

Bachelor’s degree

MBA or relevant Master’s

Tools

Excel

PowerPoint

Word

CRM systems

Job description

Johnson & Johnson is seeking an Institutes Customer Experience Manager to shape and deliver educational experiences for healthcare professionals. The role leads cross-functional teams across education programs, site operations and customer support to optimize the end-to-end journey and drive engagement and loyalty.

A strong background in medical education or clinical training is required. The position emphasizes data-driven decision making, collaboration with partners, and a focus on program