Customer Experience Lead: Growth & Service Excellence

Davidperkinsinsurance; Madison (AL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Davidperkinsinsurance in Madison, Alabama is seeking an assistant office manager to ensure exceptional customer experiences. You will work with a dedicated team to resolve inquiries, coordinate with agency members, and support community needs.

The ideal candidate will possess organizational skills, a positive attitude, and a desire to help others. Opportunities for internal growth are available for service-minded individuals.

Responsibilities

• Work with the customer service team and daily operations.
• Execute customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Create a great customer service experience.

Skills

Positive attitude

Servants heart

Leadership and organizational skills

Communication and problem-solving abilities

Ability to multi-task, detail oriented

Job description

Davidperkinsinsurance in Madison, Alabama is seeking an assistant office manager to ensure exceptional customer experiences. You will work with a dedicated team to resolve inquiries, coordinate with agency members, and support community needs.

The ideal candidate will possess organizational skills, a positive attitude, and a desire to help others. Opportunities for internal growth are available for service-minded individuals.