Customer Experience Lead - Gaming Community

Gamer's Choice

New York (NY)

On-site

USD 70,000 - 80,000

Full time

4 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health Insurance

Paid time off

401k

Employee Discounts

Job summary

Gamer’s Choice in Queens, NY seeks a Customer Service Manager to lead a team of representatives, respond to inquiries across email and social platforms, and uphold high‑quality service aligned with brand standards. You’ll drive customer satisfaction and collaborate with sales, fulfillment, and marketing to resolve issues.

We value 2+ years in management and 5+ years in customer service, with CRM experience.

Qualifications

2+ years of management experience in a Customer Service environment.
5+ years of customer service experience, preferably in a fast‑paced environment.
Ability to remain calm under pressure with empathy and patience.
Strong written communication skills with adaptable tone per platform.
Experience using CRM or ticketing systems.
Comfortable navigating multiple digital tools and multitasking between channels.

Responsibilities

Manage and guide a team of Customer Service Representatives to deliver high‑quality service.
Respond promptly and professionally to inquiries via email, social media, and other platforms.
Resolve customer complaints by identifying issues, determining causes, and ensuring resolution.
Manage and track incoming customer requests using the CRM system.
Monitor social media channels for feedback, questions, and complaints.
Craft clear, brand‑appropriate responses while maintaining professionalism in public threads.