Customer Experience Lead - Full Time

Hunter Super Techs - TurnPoint; Brick Township (NJ); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Associate discount

Benefits package

Paid time off after one year

Job summary

Burlington Stores, Inc. in Brick, NJ is seeking a part-time Customer Experience Lead to guide front-end operations, coach associates, and ensure fast, friendly checkout and accurate transactions.

You'll work with store leadership on scheduling, merchandising, safety, and service standards, including nights, weekends, and holidays. The role offers a competitive hourly wage, associate discount, benefits, and opportunities for training and development.

Qualifications

• 1+ year retail experience preferred
• Ability to lead and motivate associates
• Strong communication and problem solving skills
• Flexible schedule including nights, weekends, and holidays
• Customer‑first mindset
• Detail oriented and operationally focused

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front‑end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front‑end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Teamwork

Attention to detail

Flexible schedule

Job description

Location: 55 Brick Blvd, Brick, NJ, 08723

Overview

As a Customer Experience Lead, you’ll play a key role in delivering a positive and engaging shopping experience for our customers. You’ll help drive front‑end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers.

This is a hands‑on leadership role where you’ll work closely with store leadership to keep operations running smoothly while modeling Burlington’s core values and customer‑first mindset.

What You’ll Do

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front‑end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front‑end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

What We’re Looking For

A strong customer service mindset with a passion for helping others

Ability to lead, coach, and motivate associates in a fast‑paced environment

Strong communication and problem‑solving skills

Ability to stay organized and adjust priorities quickly

Team‑oriented with the ability to build positive working relationships

Attention to detail and commitment to operational accuracy

Flexibility to work a schedule that includes nights, weekends, and holidays

Experience: 1+ years of retail experience preferred (off‑price, big box, or specialty retail environments are a plus)

You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $16.92 per hour - $16.92 per hour