Customer Experience Lead - Full Time

Hunter Super Techs - TurnPoint; Antioch (CA); On-site; USD 49,594,000 - 53,038,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Medical coverage

401(k) plan

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead to elevate service on the sales floor in Antioch, CA. You’ll guide front-end operations, support associates during shifts, and ensure merchandise is tidy and accessible for customers.

In this hands-on leadership role, you’ll model Burlington’s customer-first values, resolve issues promptly, and coordinate with store leadership to keep the team organized, scheduling smooth, and operations running efficiently.

Qualifications

• 1+ years of retail experience preferred
• Strong customer service mindset
• Ability to lead and coach associates

Responsibilities

• Lead front-end operations and customer service
• Direct associates during shift and adjust priorities
• Ensure accurate transactions and checkout flow
• Troubleshoot register issues
• Support scheduling and store operations

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Teamwork

Attention to detail

Flexibility

Job description

Location:

5709 Lone Tree Way, ANTIOCH, CA, 94531

Overview:

As a Customer Experience Lead, you’ll play a key role in delivering a positive and engaging shopping experience for our customers. You’ll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers. This is a hands-on leadership role where you’ll work closely with store leadership to keep operations running smoothly while modeling Burlington’s core values and customer-first mindset.

What You’ll Do

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

What We’re Looking For

• A strong customer service mindset with a passion for helping others
• Ability to lead, coach, and motivate associates in a fast-paced environment
• Strong communication and problem-solving skills
• Ability to stay organized and adjust priorities quickly
• Team-oriented with the ability to build positive working relationships
• Attention to detail and commitment to operational accuracy
• Flexibility to work a schedule that includes nights, weekends, and holidays

Experience

1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)

You’ll enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay

$17.9 per hour - $17.9 per hour