Customer Experience Lead - Fashion Retail

Everything But Water; Miami Beach (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) participation

Merchandise discounts

Job summary

Everything But Water is hiring a Key Holder at 1 Hotel Miami to support store leadership and deliver exceptional customer service. You will assist the Store Manager with shift coverage and supervise Sales Associates as needed, while upholding brand standards and a polished visual presentation.

Ideal candidates have 2–4 years in retail, 1 year of supervisory experience, and availability nights, weekends and holidays.

Qualifications

• 2–4 years of experience in retail sales.
• 1 year of supervisory experience.
• Availability must include nights, weekends and holidays.
• Fluent in English (speak, read, write).
• Ability to stand/walk for 8 hours, climb a ladder, lift up to 15 pounds.
• Must be 18 years of age or older.

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates
• Consistently deliver exceptional customer service by demonstrating the Company's selling model in a confident and knowledgeable manner
• Maintain brand standards around cleanliness, organization, and visual presentation standards
• Demonstrate an understanding of sales goals and align behaviors accordingly

Skills

Customer service

Communication

Interpersonal skills

Sales oriented

Job description

Everything But Water is hiring a Key Holder at 1 Hotel Miami to support store leadership and deliver exceptional customer service. You will assist the Store Manager with shift coverage and supervise Sales Associates as needed, while upholding brand standards and a polished visual presentation.

Ideal candidates have 2–4 years in retail, 1 year of supervisory experience, and availability nights, weekends and holidays.