Customer Experience Lead — End-to-End Order Mgmt

DSM Nutritional Products; Princeton, Northern (NJ, KY); Hybrid; USD 48,000 - 52,000; Full time

Benefits offered by this job

Total rewards package

Annual incentive pay

Health care coverage

Paid time off

Career development opportunities

Global collaboration

Job summary

Lead Specialist Customer Experience at dsm-firmenich in Princeton, NJ, oversees end-to-end order management and drives exceptional client satisfaction to build loyalty and revenue.

You will champion digitalization, leverage processes and tools, and maintain proactive, cross-functional relationships to improve the CX function. The role offers an hourly pay range plus a comprehensive rewards package and growth opportunities within a global science-led company.

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field.
• 3+ years experience in supply chain or logistics with at least 1 year in customer service.
• Ability to interpret data from reports and dashboards.
• Analytical thinking and problem solving.

Responsibilities

• Administer day-to-day activities of customer order management including input for continuous improvement initiative.
• Display a customer centric attitude and proactively maintain strong customer relationships
• Support the drive through digitalization through adoption of the processes/tools and deliver continuous improvement
• Demonstrate self-sufficiency through utilizing various support systems/tools to research and resolve complex customer cases/issues
• Demand review (3-month scope)/Collaborative Planning - Customer input, priority lists, increase forecast ability
• Engage is cross divisional initiatives to benefit CX community (including Champion role)

Skills

Data interpretation from reports and

Analytical thinking and problemsolv

Proactive attitude

Education

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field

Tools

MS Office

SAP

CRM

Job description

Lead Specialist Customer Experience at dsm-firmenich in Princeton, NJ, oversees end-to-end order management and drives exceptional client satisfaction to build loyalty and revenue.

You will champion digitalization, leverage processes and tools, and maintain proactive, cross-functional relationships to improve the CX function. The role offers an hourly pay range plus a comprehensive rewards package and growth opportunities within a global science-led company.