Customer Experience Lead - Cashier

Lowe's; Lorain (OH); On-site; USD 17,000 - 19,000; Full time

Job summary

Lowe's in Lorain, OH is seeking a customer-focused associate to assist customers, process transactions, and support merchandise selection and loading. The role involves guiding customers, handling cash, and collaborating with team members to ensure a smooth checkout experience.

The ideal candidate has retail cashier experience, strong communication skills, and a willingness to assist customers across departments while upholding Lowe's standards and policies.

Qualifications

• High school diploma or GED or equivalent years of experience.
• Less than 1 year experience using a computer including inputting, accessing, modifying, or outputting information.
• Less than 1 year experience using common retail technology, such as smartphones and tablets.
• 1 year retail experience as a cashier.
• Ability to obtain sales-related licensure or registration as may be required by law.

Responsibilities

• Provides SMART customer service at all times through Lowe's customer service policies, procedures and programs.
• Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise.
• Listens to and responds to customer and employee questions by guiding them to areas of the store and assisting with projects as needed.
• Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities (CSA Front End Team).
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines.

Skills

Customer service

Cashier

Sales assistance

Communication

Teamwork

Education

High school diploma or GED

Tools

POS system

Smartphone/tablet usage

Job description

Lowe's in Lorain, OH is seeking a customer-focused associate to assist customers, process transactions, and support merchandise selection and loading. The role involves guiding customers, handling cash, and collaborating with team members to ensure a smooth checkout experience.

The ideal candidate has retail cashier experience, strong communication skills, and a willingness to assist customers across departments while upholding Lowe's standards and policies.