Customer Experience Lead – B2B Support & VOC

BG MC US Holdings LLC Force Motion Group

Maumee (OH)

On-site

USD 55,000 - 75,000

Full time

3 days ago

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Job summary

ASRaymond in Maumee, OH is seeking a Customer Excellence Specialist to lead a customer-centric service strategy and act as the primary contact for customers by phone or email. You will collaborate with sales, operations, and engineering to ensure a high-quality end-to-end customer journey.

The ideal candidate will have 3–5 years in B2B customer service, strong communication and problem-solving skills, and familiarity with CRM systems.

Qualifications

3–5 years of B2B customer service experience in industrial or related fields.
Experience in inside sales and high-volume transactions is preferred.
Strong verbal and written communication across all organizational levels.
Analytical problem-solving and attention to detail are essential.
Ability to understand processes, drawings, and specifications to explain to customers.

Responsibilities

Develop and lead a customer experience focused on high-quality service aligned with policies.
Serve as a key contact for customers via phone or email, supporting existing and new business.
Identify opportunities to improve processes and strengthen customer relationships.
Collaborate with sales, operations, supply chain, and engineering to ensure end-to-end service.
Track customer-facing metrics and report on initiatives to improve service levels.