Customer Experience Lead — AI-Driven Manufacturing

Ultimate VC List; Miami, Northern (FL, KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Pelico is hiring for a Customer Success/Support role to drive adoption across enterprise factory sites, govern platform value, and troubleshoot data issues with SQL and monitoring tools. You’ll train users, translate client feedback into roadmap inputs, and participate in rotations and release cycles to ensure SLA compliance.

Dual-location in Paris and Miami is expected. Ideal candidates have 1–2 years in a relevant field, a Master’s degree, and strong English communication, with an interest in

Qualifications

• VIE eligibility required (French program)
• Master’s degree in a relevant field
• 1–2 years in Customer Success, Technical Support, CX Ops, or Supply Chain Consulting in B2B SaaS/industrial
• Analytical and technical aptitude; comfortable with data, SQL, and tools like Intercom, Zendesk, HubSpot, ServiceNow, Metabase, Grafana, Git
• Excellent written and verbal English; willingness for dual-location experience in Paris & Miami
• Hands-on with AI-assisted workflows and curiosity for new tools
• Optional: experience in manufacturing, aerospace/defense, supply chain, or ERP systems
• Optional: experience in international/cross-border environments

Responsibilities

• Drive end-to-end user adoption across enterprise factory sites.
• Lead client governance and value reviews with SLA metrics and usage data.
• Master Level 2 troubleshooting using SQL, VMs, Grafana for data quality.
• Deliver proactive user training with sessions and reference guides.
• Translate client pain points into Customer Insights for the product roadmap.
• Support rotations, release testing, and incident management for platform reliability.

Skills

SQL

English communication

Analytical mindset

Data-driven

Communication

Education

Master’s degree in Industrial Engineering / Supply Chain / CS

Tools

Intercom

Zendesk

HubSpot

ServiceNow

Metabase

Grafana

Git

Job description

Pelico is hiring for a Customer Success/Support role to drive adoption across enterprise factory sites, govern platform value, and troubleshoot data issues with SQL and monitoring tools. You’ll train users, translate client feedback into roadmap inputs, and participate in rotations and release cycles to ensure SLA compliance.

Dual-location in Paris and Miami is expected. Ideal candidates have 1–2 years in a relevant field, a Master’s degree, and strong English communication, with an interest in