Customer Experience Lead

H.E.B.; Irving (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

H-E-B in Irving, TX is seeking a Service Lead to help operate the Central Checkout Department efficiently and effectively. You will train Partners, supervise staff, and ensure customers receive consistently superior service.

You’ll back up the department manager as needed, handle transactions, and monitor performance metrics. A strong emphasis on coaching and customer engagement is required to meet daily goals and expectations.

Qualifications

• Minimum 1+ years of retail / customer service experience.
• Cashier experience.
• High school diploma or equivalent; associate's degree is a plus.

Responsibilities

• Lead and train Partners to deliver superior customer service.
• Supervise department and manage staff.
• Approve financial transactions and monitor daily goals.
• Back up department manager as needed.
• Troubleshoot POS and self-checkout issues.
• Monitor front-end metrics and merchandising.

Skills

Customer service

Planning

Time management

Communication

Conflict resolution

Decision making

Coaching

Relationship building

Reading instructions

Writing reports

Education

High school diploma or equivalent

Associate's degree (plus)

Job description

H-E-B in Irving, TX is seeking a Service Lead to help operate the Central Checkout Department efficiently and effectively. You will train Partners, supervise staff, and ensure customers receive consistently superior service.

You’ll back up the department manager as needed, handle transactions, and monitor performance metrics. A strong emphasis on coaching and customer engagement is required to meet daily goals and expectations.