Customer Experience Intern

GAF; Parsippany-Troy Hills (NJ); On-site; USD 28,000 - 30,000; Full time

Job summary

GAF Internship Program in Parsippany, NJ is seeking a motivated student to support the Customer Experience team. You will collect and analyze customer data, track KPIs, and help implement new touchpoints and processes to improve satisfaction.

You will work across departments including Sales, Product, Marketing and Operations, gaining hands-on experience in a fast-paced environment while developing skills in data analysis and CRM tools.

Qualifications

• Pursuing an undergraduate degree in Business, Marketing, Communications, Data Analytics or related field.
• Minimum 3.0 GPA required.
• Sophomore or junior standing preferred for internship.
• Strong interest in customer experience, client relations and data analysis.

Responsibilities

• Assist with collecting and analyzing customer data to track KPIs and provide insights.
• Support the CX team to improve touchpoints, processes and workflows.
• Support day-to-day operations and customer advocacy initiatives.
• Collaborate with Sales, Product, Marketing and Operations on customer-centric projects.

Skills

Customer experience

Data analysis

CRM usage

Education

Bachelor's degree in Business/Marketing/Communications/Data Analytics

Tools

Google Suite

Salesforce

Job description

Job Description

At GAF, we cover more than just buildings. We cover each other. Under this roof, you will have the tools and resources you need to begin, grow, and develop in your career. Under this roof, you will experience our incredible culture and be empowered to support your teammates, your customers and especially your community through collaboration. Under this roof, we define the future while leading the present through our commitment to continuous improvement and never being satisfied with the status quo. We are GAF. And under this roof, we protect what matters most.

Essential Duties Specific responsibilities include, but are not limited to:

• Customer Feedback Analysis and Reporting: Assist with collecting and analyzing customer data to track key performance indicators (KPIs), identify customer behavioral trends, and provide actionable insights.

• Experience Improvement: Support the Customer Experience team in identifying and implementing new touchpoints, processes, and workflows to increase efficiency, scalability, and overall customer satisfaction.

• Run-the-Business Operations: Learn through hands-on experiences by supporting Customer Experience teams with day-to-day operations and customer advocacy initiatives.

• Cross-Functional Collaboration: Work with various departments, including Sales, Product, Marketing, and Operations, to support strategic customer-centric projects and initiatives.

Under This Roof, We Require

• A Major in Business, Marketing, Communications, Data Analytics, or a related field

• 3.0 GPA

• Preferably with a sophomore or junior standing pursuing an undergraduate degree

• Ability to participate from May 24, 2027 - August 6, 2027

• Ability to travel and visit plants or customer sites as needed (10% time)

• Strong interest in customer experience, client relations, and data analysis

• Proficiency with Google Suite

• Experience with a CRM platform like Salesforce or customer feedback tools is a plus.

Under This Roof, We Also Value

• Excellent communication skills, both written and verbal, with strong attention to detail.

• Curiosity, empathy, and strong problem-solving skills.

• Self-motivated and able to manage multiple projects in a dynamic, fast-paced environment.

All GAF internship roles are paid at an hourly rate; however, there are no benefits associated with these positions. Candidates are expected to work 40 hours per week over the summer. Transportation, F-1, and H-1B visa sponsorship will not be provided in association with these positions.

How We Protect What Matters Most

• Professional growth and development are very important to us! We offer internal training programs and courses, in addition to our on-the-job experiences.

• We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.

NOTE: The below benefits are only applicable for Full-Time Employees. They do not apply to GAF Internships.

Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications.

Base Hourly Rate: $20.00

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

Privacy Notice (https://www.gaf.com/en-us/about-us/privacy-and-legal/privacy-policy) Applicant Notice

With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. As a member of the Standard Industries family of companies, we are also part of the largest roofing and waterproofing business in the world.

Our communities help give our work meaning and the products we manufacture help protect what matters most. The shingles help to shelter the families living in the homes in our towns. The TPO helps protect what is under that hospital’s roof. In addition to quality products, we make sure they are installed by quality craftsmen and women. The full GAF portfolio of solutions is supported by an extensive national network of factory-certified contractors.

GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. Our success is driven by a commitment to empowering our people to deliver advanced quality and purposeful innovation and the desire to protect what matters most.