Customer Experience Hero for Tech E-commerce

Plug; Missouri; On-site; USD 38,000 - 55,000; Full time

Job summary

Plug is seeking a Customer Experience Representative who genuinely cares about customers, delivering fast, warm assistance across phone and email.

You'll guide users through product features, pricing, and availability, helping them make informed decisions while contributing to satisfaction, trust, and repeat business. This role is not scripted and invites you to shape a great customer experience in a growing company.

Qualifications

• 1 to 2 years of customer service experience in tech.
• Detail-oriented with polished written and verbal skills.
• Team-player with a collaborative mindset.
• Curious about why we do what we do and a passion for quality.
• Strong problem-solving with a calm approach under pressure.

Responsibilities

• Be our customer hero: respond to phone and email inquiries with speed and kindness.
• Guide customers through product features, pricing, and availability.
• Solve problems with empathy and efficiency for swift resolutions.
• Collaborate across teams to ensure a seamless experience.
• Stay informed on tech trends and company updates to advise confidently.
• Aim for quick turnaround times and high customer happiness.
• Share insights to improve workflows and processes.

Skills

Customer service

Attention to detail

Team player

Problem solving

Communication

Collaboration

Adaptability

Written communication

Multitasking

Tools

Zendesk

Salesforce

Richpanel

Shopify

Job description

Plug is seeking a Customer Experience Representative who genuinely cares about customers, delivering fast, warm assistance across phone and email.

You'll guide users through product features, pricing, and availability, helping them make informed decisions while contributing to satisfaction, trust, and repeat business. This role is not scripted and invites you to shape a great customer experience in a growing company.