Customer Experience & Growth Specialist

Boulder Connect; Savannah (GA); On-site; USD 34,000 - 45,000; Full time

Job summary

Boulder Connect is seeking a Customer Service Representative to support leading brands in a fast-paced contact center environment. You will handle calls, emails, and chat to resolve inquiries with professionalism, following documented processes and utilizing CRM tools.

The role offers coaching and training to grow into sales, technical support, and advanced customer experience paths. A proactive, customer-focused mindset and strong communication skills are essential.

Qualifications

• Strong communication skills, ability to work efficiently in a fast-paced setting, and a customer-focused mindset.
• Adaptability and willingness to learn are essential for success in this role.

Responsibilities

• Handle inbound and outbound calls, emails, and chat to resolve customer inquiries, issues, and requests with professionalism and accuracy.
• Utilize CRM tools, follow documented processes, and meet established performance metrics.
• Receive coaching and training to enhance skills and explore growth opportunities into sales, technical support, and advanced customer experience roles.

Skills

Communication skills

Customer-focused mindset

Adaptability

Willingness to learn

Fast-paced environment

Job description

Boulder Connect is seeking a Customer Service Representative to support leading brands in a fast-paced contact center environment. You will handle calls, emails, and chat to resolve inquiries with professionalism, following documented processes and utilizing CRM tools.

The role offers coaching and training to grow into sales, technical support, and advanced customer experience paths. A proactive, customer-focused mindset and strong communication skills are essential.