Customer Experience & Frontline Training Lead

The TJX Companies, Inc.; Strongsville (OH); On-site; USD 17,908 - 18,597; Part time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Paid parental leave

Job summary

A retail company in Strongsville is seeking a Retail Engagement Coordinator. The role involves promoting customer satisfaction, training associates, managing cash operations, and ensuring compliance with company policies. Ideal candidates will have exceptional customer service skills and the ability to work flexibly, including weekends. Benefits include discounts, health insurance, and a 401(k) plan. Starting pay is between $13.00 and $13.50 per hour, commensurate with experience.

Qualifications

• Ability to work flexible schedules including evenings and weekends.
• Must maintain confidentiality in handling information.
• Experience in retail or supervisory roles preferred.

Responsibilities

• Promote a highly satisfied customer experience.
• Train Associates on policies and procedures.
• Monitor cash controls and handle customer concerns promptly.
• Promote a safe working environment.

Skills

Interpersonal skills

Customer service skills

Team collaboration

Ability to handle heavy merchandise

Education

High School graduate or equivalent degree

Job description

A retail company in Strongsville is seeking a Retail Engagement Coordinator. The role involves promoting customer satisfaction, training associates, managing cash operations, and ensuring compliance with company policies. Ideal candidates will have exceptional customer service skills and the ability to work flexibly, including weekends. Benefits include discounts, health insurance, and a 401(k) plan. Starting pay is between $13.00 and $13.50 per hour, commensurate with experience.