Customer Experience & Fittings Specialist - LoHi

Ratio Clothing, LLC; Denver (CO); Hybrid; USD 18,000 - 23,000; Full time

Job summary

Ratio Clothing in Denver, CO is seeking a Customer Experience Associate to split time between our LoHi showroom and home office. You’ll assist customers during fittings and via email or phone for online orders, delivering a premium made‑in‑USA experience as part of a growing startup.

Responsibilities include handling inquiries, processing orders and returns, and coordinating with the factory for on‑time delivery, plus projects with the founder.

Qualifications

• Experience in retail or customer service is a plus.
• Organized and detail-oriented.

Responsibilities

• Respond and resolve inbound customer requests via email, phone, social media.
• Process and review new orders and returns.
• Communicate with the factory to ensure timely and correct delivery of items.
• In-store customer fittings.

Skills

Customer service

Retail experience

Enthusiasm for fashion

Job description

Ratio Clothing in Denver, CO is seeking a Customer Experience Associate to split time between our LoHi showroom and home office. You’ll assist customers during fittings and via email or phone for online orders, delivering a premium made‑in‑USA experience as part of a growing startup.

Responsibilities include handling inquiries, processing orders and returns, and coordinating with the factory for on‑time delivery, plus projects with the founder.