Customer Experience & Events Leader

Cisco Systems, Inc.; Clegg (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Cisco Systems, Inc. is seeking an experienced Customer Experience Event Manager to deliver high-impact experiences across physical, digital, and hybrid formats.

You will drive operational excellence, collaborate with PMMs/PMs and vendors, and translate audience feedback into measurable improvements that elevate Cisco’s CX events. Join a team focused on differentiating Cisco through proactive engagement, data-driven insights, and flawless execution that strengthens customer relationships and

Qualifications

• Bachelor's degree with 5+ years of event management, marketing, customer experience, or related fields.
• Experience managing complex enterprise-level physical, digital, and hybrid events.
• Proficiency with Airtable, Qualtrics, Microsoft Office, Cvent, SharePoint.
• Experience coordinating cross-functional customers and external vendors in fast-paced environments.
• Strong experience tracking program metrics and reporting outcomes; familiarity with Salesforce, Tableau, Snowflake and data reporting tools.

Responsibilities

• Support live and digital event execution to identify and capture opportunities to delight customers, partners, and internal audiences.
• Independently manage and execute on event workstreams and tasks for Cisco-led and third-party-led events across formats and audiences.
• Drive operational excellence by executing event logistics with strong attention to detail.
• Address routine issues proactively and develop contingency plans for seamless event delivery.
• Conduct whitespace analysis and identify opportunities for process optimization and event innovation.
• Partner with PMMs, PMs, CX leadership, and external vendors to align event strategy and execution.
• Incorporate audience feedback into event details for a positive experience.
• Measure and communicate event performance using data-driven insights and reporting.
• Maintain project timelines and deliverables in PM systems and walking decks.

Skills

Event management

Cross-functional collaboration

Data analysis

Communication

Project management

Education

Bachelor's degree

Tools

Airtable

Qualtrics

Microsoft Office

Cvent

SharePoint

Salesforce

Tableau

Snowflake

Job description

Cisco Systems, Inc. is seeking an experienced Customer Experience Event Manager to deliver high-impact experiences across physical, digital, and hybrid formats.

You will drive operational excellence, collaborate with PMMs/PMs and vendors, and translate audience feedback into measurable improvements that elevate Cisco’s CX events. Join a team focused on differentiating Cisco through proactive engagement, data-driven insights, and flawless execution that strengthens customer relationships and