Customer Experience & Equipment Support Specialist

U-Haul; Coram (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

401(k) Savings Plan

ESOP

Life insurance

Discounts on Apple products

Gym Reimbursement Program

Job summary

U-Haul is seeking a friendly, motivated Customer Service Representative in Coram, NY. You will be the face of U-Haul’s service, helping customers with products, managing rentals with U-Scan, and assisting with vehicle and equipment setup.

This role includes on-the-job education, opportunities for advancement, and bonuses. Come join a team focused on customer care and safety on journeys across the U.S.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Job description

U-Haul is seeking a friendly, motivated Customer Service Representative in Coram, NY. You will be the face of U-Haul’s service, helping customers with products, managing rentals with U-Scan, and assisting with vehicle and equipment setup.

This role includes on-the-job education, opportunities for advancement, and bonuses. Come join a team focused on customer care and safety on journeys across the U.S.