Customer Experience & Enablement Intern at Chiesi USA

Wayne State University; Cary (NC); Hybrid; Full time

Benefits offered by this job

Mentorship from company leaders

Networking opportunities

Development sessions

Job summary

A leading pharmaceutical company is seeking a Customer Experience & Enablement Intern for a 10-week summer program in Cary, NC. This hybrid role requires students to assist with customer feedback initiatives, contribute to survey developments, and analyze customer data. Ideal candidates will have a customer-centric mindset, strong analytical, and communication skills. Join us to learn about the organization while making an impactful contribution to customer experience efforts.

Qualifications

• Have an expected graduation date of Fall 2026 or later.
• Strong ability to interpret data and draw meaningful insights.
• Ability to multitask and prioritize effectively.

Responsibilities

• Assist in monitoring customer feedback channels.
• Help in the development of surveys and feedback tools.
• Conduct customer needs research and provide insights.
• Analyze and report on customer data and engagement.
• Create customer-centric communications.

Skills

Customer-centric mindset

Strong analytical skills

Strong written and verbal communication skills

Creative thinking

Organizational and time management skills

Proficient in marketing principles

Education

Currently enrolled in a Bachelor's or Master’s program

Tools

Qualtrics

Google Analytics

Job description

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Chiesi USA is a specialty pharmaceutical company focused on developing and promoting products for the hospital, adjacent specialty and rare disease markets. We are a B Corp™ and Benefit company awarded Top Employer status for six consecutive years and certified as a Great Place to Work.

At Chiesi, we share an entrepreneurial spirit and act as a force for good, pursuing high social and environmental standards, to ensure the wellbeing of our people, patients, and communities. We offer a work environment where professionals have the opportunity to build a purposeful career focused on helping others while achieving a fulfilling work-life balance, meeting exciting challenges, and engaging in important and rewarding work.

Internship Program Overview

Our 10-week summer internship program gives students hands‑on experience and the opportunity to make a meaningful impact while learning about our organization. Interns will connect with leaders, participate in development sessions like self‑assessments and business overviews, and take part in networking and community initiatives. The program concludes with a final presentation to leaders and peers, wherein interns showcase their work, share ideas, and receive valuable feedback.

Who we are looking for

This is what you will do

As a Customer Experience & Enablement Intern, you will play a crucial role in ensuring our customers have a seamless and enjoyable journey with our brand. You will work closely with the Customer Experience team to assist in customer feedback initiatives and analysis, contribute to internal change management plans and communications, while also supporting various customer‑focused initiatives.

You’ll be responsible for:

• Monitor Voice of the Customer (VoC) channels and respond to customer inquiries and feedback in a timely and professional manner.
• Contribute to the development of customer surveys, feedback forms, and other tools to gather insights and measure satisfaction.
• Conduct research to identify customer needs, preferences, and trends, and provide insights to improve the overall customer experience.
• Report, interpret, and analyze customer data and US CX program results, including Voice of Customer surveys, digital engagement, social listening, and NPS.
• Translate and present technical information into concise and practical information.
• Assist in the creation of customer‑centric communications such as newsletters, blog posts, email campaigns, and internal communications.
• Collaborate with the editorial team to plan and execute content calendars aligned with brand objectives and customer preferences.
• Work cross‑functionally with teams such as Marketing, Sales, CX, and Business Knowledge to ensure alignment in customer experience initiatives.

You will need to have

• Currently enrolled in a Bachelor's or Master’s program focused on Marketing, Business, Communications, or a related field with an expected graduation date of Fall 2026 or later.
• A customer‑centric mindset with a genuine desire to understand and meet the needs of our customers.
• Strong analytical skills with the ability to interpret data and draw meaningful insights.
• Strong written and verbal communication skills, with a keen eye for detail and grammar.
• Ability to think creatively and strategically to generate innovative ideas for improving customer experience.
• Excellent organizational and time management skills, with the ability to multitask and prioritize effectively.
• Demonstrated proficiency in basic marketing principles and associated reporting, with a passion for staying up‑to‑date with industry trends and best practices.

We would prefer for you to have

• Basic understanding of survey methodologies, best practices, and analysis. Experience working with customer engagement measurement platforms such as Qualtrics, Veeva, Google Analytics or similar.
• Previous internship or work experience in customer service, marketing, or related fields.

Location

This is a hybrid role based in Cary, NC. Interns are expected to work on‑site up to 3 days per week.

What we offer

No matter where your path starts at Chiesi, it leads to inspiring possibilities. Your future is our focus, and we are committed to nurturing your development in our dynamic, friendly environment with access to resources and training every step of the way.

Chiesi USA is an equal opportunity employer committed to hiring a diverse workforce at all levels of our business. All qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.