Business Systems Analyst

Chiesi USA, Inc.; Cary (NC); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Chiesi USA, Inc. is seeking a skilled Business Systems Analyst to bridge business needs with IT capabilities. You will elicit requirements, document functional specifications, and guide projects from ideation through deployment, ensuring solutions deliver measurable value.

Responsibilities include process analysis, stakeholder management, tests coordination, and governance-aligned delivery. This role requires 3–5+ years in similar roles and a relevant degree.

Qualifications

• Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field.

Responsibilities

• The Business Systems Analyst will serve as a strategic liaison between business stakeholders and ICT, responsible for eliciting requirements, documenting processes, translating them into functional specifications, and overseeing delivery throughout the system development lifecycle.

Skills

3–5+ years experience as a business

Eliciting requirements from non-tech

SDLC experience from ideation to

Strong communication skills

Education

Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field

Tools

Jira

ServiceNow

Smartsheet

Visio

SAP

Veeva

Salesforce

Job description

Chiesi USA is a commercial affiliate of the Chiesi Group. Chiesi is an international research-focused biopharmaceutical group with 90 years’ experience, operating in more than 30 countries, with its Headquarter in Parma, Italy. More than 8,000 employees across the group are united by a singular purpose: promoting a healthier world for our people, patients, and the planet. This is what drives us as we research, develop, and market innovative drugs across our main therapeutic areas. Discover more here. At Chiesi we are thinking generations ahead, driving sustainable innovation with purpose. This fosters a culture of reliability, transparency, and ethical behavior at every level. As a Benefit Corporation and a certified B Corp, we have embedded sustainability in our bylaws and continuously measure our impact. Diversity and inclusion are at the heart of who we are. We believe our differences make us stronger. We are a vibrant ecosystem of passionate, talented individuals united by strong values, each bringing unique perspectives that help us to continuously challenge the status quo for the better.

Who We Are Looking For

This is what you will do

The Business Systems Analyst serves as a strategic liaison between business stakeholders and IT, responsible for building strong business partnerships, eliciting and documenting business requirements and processes, translating requirements into functional specifications, and overseeing the successful delivery of projects and application enhancements throughout the system development lifecycle. This role combines business analysis, project coordination, and stakeholder management responsibilities to ensure technology solutions align with business objectives and deliver measurable value. The Business Systems Analyst will proactively engage business partners to identify opportunities for process improvement, prioritize initiatives, and drive continuous optimization of global and local applications.

Candidates must be legally authorized to work in the United States. Sponsorship for employment-based visas, now or in the future, is not available for this position.

You’ll be responsible for:

1. Business Analysis

• Analyze current-state ("as-is") and future-state ("to-be") processes, and identify the gaps, risks, and improvement opportunities.
• Translate business requirements into clear, complete, and actionable functional specifications and ensure alignment between business and technical teams to make certain they are accurately understood and implemented
• Coordinate and/or facilitate user acceptance testing, documenting and triaging defects, and confirming the delivered solution meets the documented acceptance criteria.
• Distinguish between stated wants and underlying needs, and challenge requirements constructively where a simpler or more standard solution would serve the business better.
• Evaluate solution options — configuration, enhancement, third-party solution, process change — and make recommendations with a supporting rationale.

2. Project & Enhancement Delivery

• Plan and manage small-to-medium projects and enhancement efforts end to end - scope, schedule, resource needs, dependencies, and deliverables.
• Coordinate across internal development teams, infrastructure, QA, vendors, and business resources to keep work moving.
• Monitor and provide clear status reports throughout the execution across the application development lifecycle, tracking progress against plan and flagging risks and issues early with proposed mitigations.
• Manage scope actively — assess the impact of change requests and routes them through the appropriate approval path aligned with the corporate governance model.
• Ensure deliverables are completed on schedule and meet quality expectations.
• Business Partnership & Stakeholder Management
• Serve as the primary ICT point of contact for assigned business functions, facilitating regular discussions with stakeholders and process owners to understand current pain points, upcoming initiatives, and strategic direction to identify opportunities for process improvements, automation, and system enhancements
• Communicate effectively with audiences ranging from end users to senior leadership, adjusting technical depth to the audience.
• Act as an advocate for business needs while ensuring alignment with ICT strategy, governance, and architectural standards.
• Proactively identify opportunities where technology can reduce manual effort, improve data quality, or support growth
• Demand Management
• Assist in the evaluation of business value, complexity, cost, risk, and strategic alignment of proposed initiatives.
• Assist in prioritizing demand against other projects and enhancements within the ICT portfolio.
• Support annual planning and roadmap development activities.

You will need to have

• Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field.
• 3–5+ years of experience as a business systems analyst, business analyst, or in a comparable role supporting enterprise business applications.
• Demonstrated experience eliciting requirements from non-technical stakeholders and producing functional specifications that development teams can build from.
• Experience supporting application enhancement and projects across a full software development lifecycle, from ideation to deployment.
• Strong written and verbal communication skills, with the ability to explain technical concepts to business audiences and business context to technical teams.
• Experience supporting enterprise applications such as ERP, CRM, Quality, Supply Chain, Finance, or Commercial systems.

We would prefer for you to have

• Experience in the pharmaceutical, biotech, medical device, or another regulated life sciences environment.
• Experience with validated systems and GxP computer system validation
• Familiarity with regulated-industry business processes such as manufacturing, quality, clinical, regulatory, supply chain, or commercial operations.
• Hands-on experience with enterprise platforms such as SAP, Veeva, and SalesForce.
• Experience with Waterfall, Agile, or Hybrid delivery approaches.
• Proficiency with tools such as Jira, ServiceNow, Smartsheet, or Visio

Location

Hybrid position based in Cary, NC.

What we offer

No matter where your path starts at Chiesi, it leads to inspiring possibilities. Your future is our focus, and we are committed to nurturing your development in our dynamic, friendly environment with access to resources and training every step of the way. We provide top-class benefits, including comprehensive healthcare programs, work-life balance initiatives, and robust relocation support. Our salary package is competitive, comprising a basic salary, performance bonuses, and benefits benchmarked against the external market. Additionally, we offer flexible working arrangements, remote work options, and tax assistance services for foreign colleagues, all designed to help you thrive. Chiesi USA is an equal opportunity employer committed to hiring a diverse work force at all levels of our business. All qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.