Customer Experience Educator — Flexible Schedule

lululemon; Edgartown (MA); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Job summary

lululemon Education role seeks experts in delivering world‑class customer service and product knowledge in our premium stores. Educators engage guests, share product education, and connect with the community, while upholding our brand values and store standards.

They will collaborate with teams, demonstrate flexibility across tasks, and contribute to a dynamic, inclusive work environment with opportunities for growth and development within a luxury retail setting.

Qualifications

• Inclusion & diversity in the team and guest experience
• Integrity and ethical behavior in all actions
• Strong guest experience orientation and communication
• Personal responsibility and dependability in duties
• Self‑awareness in interactions and impact
• Collaboration and teamwork to achieve store goals
• Enthusiasm to make work engaging and fun

Responsibilities

• Interact with guests to ensure a great guest experience and respect guests’ time.
• Assess guests’ needs to provide tailored purchase and return solutions.
• Provide technical product education and articulate product value.
• Support omnichannel programs like buy online/pickup in store and ship from store.
• Move on the floor to engage with guests and attend to store needs.
• Receive guest feedback and collaborate with leadership to take action.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self‑Awareness

Collaboration and Teamwork

Enthusiasm

Education

High school diploma, GED, or equivalent

Job description

lululemon Education role seeks experts in delivering world‑class customer service and product knowledge in our premium stores. Educators engage guests, share product education, and connect with the community, while upholding our brand values and store standards.

They will collaborate with teams, demonstrate flexibility across tasks, and contribute to a dynamic, inclusive work environment with opportunities for growth and development within a luxury retail setting.