Customer Experience & Data Support Intern

Vertiv Corporation; Westerville (OH); On-site; USD 21,000 - 34,000; Full time

Job summary

Vertiv, located in Westerville, Ohio, invites a Services Intern to gain hands-on experience across service delivery, customer support, and operational processes. The role emphasizes customer focus, adaptability, and strong communication, analytical, and problem‑solving skills.

Preferred: solid Power BI skills to build dashboards and reports, while developing teamwork and data visualization abilities in a fast-paced environment.

Qualifications

• Pursuing a degree in Business Administration, Customer Service, Data Analytics, or a related field.
• Excellent written and verbal communication skills.
• Demonstrated work ethic and strong attention to detail.
• Strong analytical and critical-thinking skills.

Responsibilities

• Provide frontline customer support through various channels.
• Address inquiries, troubleshoot issues, and escalate complex cases as needed.
• Support service delivery processes to ensure timely completion of service requests.
• Maintain accurate records and documentation related to service activities and metrics.
• Participate in quality assurance to meet standards and customer expectations.
• Learn about Vertiv products and services to assist customers effectively.
• Utilize Power BI to build dashboards, generate reports, and monitor service metrics.

Skills

Power BI

Customer service

Education

Pursuing relevant degree (Business Administration / Customer Service / Data Analytics)

Job description

Vertiv, located in Westerville, Ohio, invites a Services Intern to gain hands-on experience across service delivery, customer support, and operational processes. The role emphasizes customer focus, adaptability, and strong communication, analytical, and problem‑solving skills.

Preferred: solid Power BI skills to build dashboards and reports, while developing teamwork and data visualization abilities in a fast-paced environment.