Customer Experience (CX) / Implementations Lead

DualEntry; United States; Remote; USD 75,000 - 150,000; Full time

Benefits offered by this job

Equity

Remote‑first

Relocation support

Learning budget

Home/Co-working setup

Job summary

DualEntry, founded in 2024, is an AI-native ERP startup redefining how accounting teams operate. You will own end-to-end ERP implementations and manage long-term customer relationships from onboarding to go-live and beyond.

The role suits someone with 3–6+ years in ERP implementations or accounting advisory, with CPA or Big 4 experience preferred. This remote-first team offers equity, a base salary up to $150k USD, and relocation support to NYC within 2 years.

Qualifications

• 3–6+ years of ERP implementations or accounting/advisory experience.
• CPA or Big 4 experience is a major plus.
• Deep understanding of ERP systems and finance workflows.
• Customer-service orientation with strong problem-solving skills.
• Thrives in fast-moving, early-stage environments.
• Expertise in Accounting, audit, ERP systems, CPA.

Responsibilities

• Own end-to-end ERP implementations and long-term customer relationships.
• Deliver onboarding, go-live execution, and CX excellence.
• Collaborate with founders, product, and engineering to shape the roadmap based on customer feedback.
• Establish and evolve implementation methodologies, processes, and standards.
• Challenge the status quo of world-class ERP customer success.
• Drive outcomes that accelerate customer adoption and satisfaction.

Skills

ERP implementations

Customer service

Accounting/audit knowledge

Problem solving

Startup environment

Education

CPA certification

Big 4 experience

Tools

ERP software

Job description

About DualEntry Founded in 2024, DualEntry is one of the world’s fastest-growing AI startups. At DualEntry , the future of finance is being written today. ERP is one of the largest fintech markets in the world ($220,000,000,000+). Yet, tens of thousands of companies are still using on-premise systems, and the industry has not seen new entrants in more than 30 years. Our AI-native ERP lets accounting teams achieve more in less time. $5M-ARR businesses to NYSE-listed companies trust DualEntry to automate away manual data entry work with AI. We’re finally making the one-person finance team a reality and putting the pain of legacy ERPs from the 1990’s in the past. We operate with urgency and ownership. We move fast.

Why This Role Matters Now Since starting 18 months ago, we’ve raised $100,000,0000+ from world-class investors such as Lightspeed Venture Partners, Khosla Ventures, Contrary Ventures and Google Ventures, as well as more than 20 angel investors who’ve built, scaled, and exited some of the most impactful companies of the last decade. We got there by moving incredibly fast and hiring an exceptionally sharp, hard-working and deeply committed team from leading tech and accounting companies — Ramp, Meta, Microsoft, Lyft, PwC, Deloitte, J.P. Morgan, Bloomberg, Sage, Xero and Intuit. And some of us don't have a fancy logo on our resume and are here for a shot to prove ourselves. We’re a small team, growing fast with huge momentum - join early. This is an intense, hands‑on role with full ownership. We expect you to push for excellence and raise the bar.

Where you'll create impact

• You’ll own end-to-end ERP implementations and long-term customer relationships
• You’ll deliver best-in‑class onboarding, go‑live execution, and ongoing CX excellence
• You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback
• You’ll establish and evolve implementation methodologies, processes, and operational standards
• You’ll challenge the status quo of what world‑class ERP customer success looks like
• You’ll drive outcomes that meaningfully accelerate customer adoption and satisfaction

What sets you up for success

• 3–6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory
• Strong preference for an accounting or audit background (CPA or Big 4 is a major plus)
• Deep understanding of ERP systems, finance workflows, and implementation best practices
• You’re a customer‑service extraordinaire who loves solving complex problems
• You thrive in fast‑moving, early‑stage environments with high ownership
• Expertise in Accounting, audit, ERP systems, CPA

Why you’ll thrive here

• Significant equity ownership in one of the top AI companies in the world
• You’re joining early and will grow with DualEntry
• Your feedback shapes the product directly
• High‑speed culture
• High‑trust environment with high expectations
• Ambitious mission - ERP is one of the largest B2B software markets in the world ($220bn per year), this is a once in a lifetime opportunity to build the next generation ERP in an industry that has not seen new entrants in 30+ years

Benefits & Compensation

• Equity: $60,000+ USD
• Base Salary: $75,000 – $150,000 USD
• Contract type: B2B
• Remote‑first team - the fastest team you will have ever worked with
• Time Off: 15 PTO days + 12 public holidays
• Visa sponsorship option for relocation to NYC within 2 years
• Early‑stage role with high autonomy and real long‑term upside
• Enjoy a learning & development budget for courses, certifications, and language learning to keep growing your skills
• Work where you feel most productive at co‑working spaces or from your home office with support for setup, internet, and phone
• Plus, wellness perks and more to make your workday even better!

At DualEntry , we believe great products come from diverse teams. We’re an equal opportunity employer, and we’re committed to a culture where everyone feels included, supported, and able to do their best work.