Customer Experience Coordinator

L'Attitude Inc; Voorhees Township (NJ); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Ground-floor role

Upward mobility

Bonus/commission

Culture that celebrates winners

Proud to be part of company

Job summary

L’Attitude is a family-owned remodeling business seeking a Customer Experience Coordinator to own the client journey from contract to completion in Voorhees, NJ. This full-time onsite role blends warm customer care with process discipline to keep projects moving smoothly.

You’ll connect Sales and Production, guide homeowners, and ensure flawless communication, documentation, and payment handling while delivering VIP service.

Qualifications

• 1-2 years of experience in a Customer Experience/Concierge/Client Relations/Sales/Call Center/Account Management
• Strong customer service background (home improvement, construction, financing, or another fast-paced client-facing role)
• CRM and computer proficiency
• Excellent attention to detail and time management
• A valid driver’s license and reliable transportation

Responsibilities

• Make welcome calls to new customers to set expectations and provide a point of contact.
• Be the homeowner’s go-to person, keep customers informed, and treat them as VIPs from contract to completion.
• Keep projects moving by collecting confidential payment information on time.
• Review financing documents and contracts for accuracy and completeness.
• Serve as the link between Sales and Production to ensure smooth project execution.

Skills

Warm personality

Highly organized

Problem solving

Clear communicator

CRM proficiency

Multitasking

Ambitious leader

Tools

CRM

Job description

L’Attitude is partnered with an incredible family-owned remodeling business that genuinely cares about the people behind the work. Customers, employees, and the communities served matter more than profit margins. The concept of becoming a giant company where people become numbers is nowhere in sight. Keeping the culture and values that got us here in the first place is what motivates the team to keep growing fast. One location turned into several, one state turned into a few, and the growth hasn’t slowed down! That is why we are on the hunt for a genuine, initiative-driven, ambitious Customer Experience Coordinator. The Customer Experience Coordinator is a full-time position based out of Voorhees, NJ, and we are looking for someone to start yesterday!

Picture this.

A homeowner just signed the biggest project they’ve ever put into their house. They’re excited, and they’re also a little nervous about who’s showing up, when, how the financing works, and who they should call if something feels off. Then their phone rings, and it’s you, our Customer Experience Coordinator. By the end of that call, the nerves are gone. They know the plan, and they feel more confident. From that moment until the last nail goes in, they never once wonder whether they made the right choice. The phone call from our Customer Experience Coordinator makes all the difference.

What you’ll do every day as a Customer Experience Coordinator

• Make the first impression count. Make welcome calls to new customers so they know exactly what to expect and who to call.
• Be the homeowner’s go-to person. Keep customers informed, answer questions, and make them feel like VIPs from contract to completion.
• Keep projects moving. Collect confidential payment information professionally and on time.
• Catch the details others miss. Review financing documents and home improvement contracts for accuracy and completeness.
• Connect the dots. Be the link between Sales and Production so every job runs smoothly and nothing slips through the cracks.

The diamond we’re looking for:

• Genuinely warm and positive, so people feel it within the first 30 seconds of a call
• Highly organized, with follow-through you’re known for; when you say it’s handled, it’s handled
• Quick on your feet and solution-first when problems pop up
• A clear, confident communicator in writing and out loud
• Comfortable living in a CRM and working on a computer all day
• Able to juggle multiple departments, priorities, and personalities with ease
• Hungry for more, with the drive and presence of a future leader

What you need As A Customer Experience Coordinator:

• 1-2 years of experience in a Customer Experience Coordinator, Concierge, Client Relations, Sales, Call Center, or Account Management
• A valid driver’s license and reliable transportation
• A strong customer service background (home improvement, construction, financing, or another fast-paced client-facing role is a big plus)
• CRM and computer proficiency
• Excellent attention to detail and time management

Why this opportunity is different from most Concierge Agent or Customer Experience Roles:

• Ground-floor role. You’ll be first in the department and help shape what it becomes.
• Real upward mobility. The company is expanding fast and promotes from within.
• High earning potential. A competitive base plus bonus/commission tied to your performance.
• A culture that celebrates winners. Hard work gets noticed and rewarded here.
• A company you’ll be proud of. The mission is to become the best-in-class home improvement company, one that homeowners trust and employees love being part of.