Customer Experience Coordinator

integritymarketing; Norfolk (NE); On-site; USD 60,000 - 80,000; Full time

Job summary

Integrity Wealth is seeking a Transition Specialist to serve as the primary contact for new representatives and advisors, guiding them through onboarding and affiliation to business transfer.

You will coordinate training, manage account transfers, and provide white-glove support to ensure a seamless transition experience, working with internal departments and partners.

Qualifications

• Prior securities industry experience required.
• Minimum of one year of experience with broker-dealer, RIA, or insurance organization.
• Associate degree with related experience or equivalent.

Responsibilities

• Serve as the primary contact for new representatives and advisors through onboarding and transition.
• Coordinate with internal departments to deliver a high-touch onboarding experience and training schedules.
• Assist with preparing papers to transition a book of business to Integrity Wealth.
• Review transfer documentation for accuracy and resolve outstanding requirements.
• Lead projects to improve onboarding, transition processes, and advisor experience.

Skills

Customer service

Communication

Organization

Problem-solving

Cross-functional collaboration

Attention to detail

Microsoft Office proficiency

Education

Associate degree in business/related field

Tools

Microsoft Excel

PowerPoint

Outlook

CRM software

Job description

The Role

The Transition Specialist serves as the primary point of contact for prospective and newly affiliated representatives and advisors throughout the onboarding and transition process. This role partners closely with advisors, internal departments, and business partners to ensure a seamless transition experience from start to finish.

The Transition Specialist coordinates training, facilitates account transfer activities, and provides white-glove support to help advisors successfully move and grow their business with Integrity Wealth.

Essential Job Functions , other duties assigned

• Serve as the primary contact for new representatives and advisors, guiding them through the onboarding and transition process from affiliation through business transfer completion.
• Coordinate with internal departments and business partners to deliver an exceptional onboarding experience. Develop and manage training schedules to ensure representatives and advisors receive timely, comprehensive support.
• Assist representatives and advisors in preparing and submitting the appropriate paperwork required to transition their book of business to Integrity Wealth.
• Review transition and account transfer documentation for accuracy and completeness before submitting for processing. Communicate proactively to resolve any outstanding requirements.
• Support transitioning advisors with broker-dealer change requests, including maintaining tracking records and ensuring requests are routed appropriately for processing.
• Create, implement, and maintain tracking systems for new recruits and onboarding activities to ensure an organized and efficient transition experience.
• Develop and enhance onboarding processes that provide a high-touch, white-glove experience for newly affiliated representatives and advisors.
• Maintain and update forms, ensuring all required revisions are reflected across locations, websites, and workflow systems.
• Participate in and lead projects focused on improving onboarding, transition processes, operational efficiency, and the overall advisor experience.

Knowledge, Skills, and Abilities

• Demonstrate and uphold the firm's Core Values.
• Ability to prioritize competing responsibilities and thrive in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Exceptional customer service and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong organizational and problem-solving abilities.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Ability to collaborate effectively across departments and with external business partners.

Experience and Education

Experience

Prior securities industry experience required.

• Minimum of one year of experience working directly with a broker-dealer, Registered Investment Advisor (RIA), or insurance organization.
• Previous customer service experience required; marketing experience is beneficial.
• Associate degree with 1 to 3 years of related experience, or 2 to 4 years of related industry experience, or an equivalent combination of education, training, and experience.

Education

Associate degree (A.A.) from an accredited two-year college or university.

Licensing

FINRA Series 7, Series 24, and Series 65/66 preferred.

About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career.

• Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com .

Equal Opportunity Statement

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for q