Customer Experience Coordinator

CONMED Corporation; Largo (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Excellent healthcare (medical, dental,

Job summary

CONMED Corporation is seeking a Customer Experience Coordinator to deliver world-class customer service over the phone and by email. The role focuses on processing orders, handling complaint intake, and directing product support referrals in line with CONMED policies.

Responsibilities include facilitating order changes and returns, clarifying issues, and following up to ensure resolution, while collaborating with the sales team to meet service expectations and maintain a positive customer

Qualifications

• Experience delivering world-class customer service.
• Ability to process orders, changes and returns accurately.
• Ability to handle complaints and provide resolutions.
• Strong written and verbal communication skills.
• Team collaboration with sales and service colleagues.

Responsibilities

• Process incoming product orders, changes and returns per CONMED policies.
• Rectify product or service problems by clarifying customer complaints and following up.
• Respond to customers and internal partners with accurate information.
• Partner with customer service and sales to meet and exceed expectations.
• Identify customer needs to achieve satisfaction and maintain a positive disposition.

Skills

Customer service

Phone support

Written communication

Complaint handling

Order processing

Interpersonal skills

Job description

The Customer Experience Coordinator is responsible for providing world-class customer service and transactional support over the phone and through electronic communications. This position has primary responsibility for processing incoming product orders, complaint-intake, and providing product support referrals.Process customer orders/changes/returns in accordance with CONMED policies.

• Rectify product or service problems by clarifying customer complaints and following up to ensure proper resolution.

• Respond to customer and internal partners by providing accurate, valid, and complete information.
• Partner with customer service and sales team members to meet and exceed customer service expectations.

• Identify and assess customer's needs to achieve client satisfaction.
• Maintain pleasant and positive disposition with customers.

• Maintain pleasant and positive disposition with customers.

Benefits:

CONMED offers a wide array of benefits to fit your unique needs. Visit our Benefits Page for more information.

• Competitive compensation
• Excellent healthcare including medical, dental, vision and prescription coverage
• Short & long term disability plus life insurance -- cost paid fully by CONMED
• Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
• Employee Stock Purchase Plan -- allows stock purchases at discounted price
• Tuition assistance for undergraduate and graduate level courses

Know someone at CONMED?

Have them submit you as a referral before applying for this position to be eligible for our Employee Referral Program incentives!

CONMED is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. The Know Your Rights: Workplace Discrimination is Illegal Poster reaffirms this commitment.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-929-7176 option #5.