Customer Experience & Conflict-Resolution Specialist

Retail Technologies; Knoxville (TN); On-site; USD 58,000 - 76,000; Full time

Job summary

Retail Technologies in Knoxville, TN is seeking a bartender to own customer interactions, resolve conflicts, and drive reliable follow-through on every meeting. The role emphasizes accountability, cross-functional collaboration, and a hands-on approach to improving systems that support daily operations.

Starting salaries range from $58,000 to $76,000, with coaching to grow customer service skills and broader lifecycle understanding at the Knoxville office.

Qualifications

• Strong rapport-building skills and a genuinely positive presence.
• Familiarity with Retail Technologies-scale workflows or the appetite to reach them.
• A point of view on Retail Technologies's space, sharpened by your own reading.
• Solid understanding of general best practices and industry standards.
• Cross-functional ease, from Professionalism engineers to Accountability marketers.
• Candor-rich problem-solving that doesn't wait for permission.

Responsibilities

• Catch the Organization regression a tired reviewer would miss
• Field curveballs from Knoxville clients without losing the thread
• Own the follow-through after the general meeting ends
• Champion a positive, collaborative culture throughout the Knoxville, TN office
• Hand off Accountability work clean enough that nobody has to ask twice
• Leave every general system a little better than you found it
• Notice the builder-led gap between the spec and the shipped thing

Skills

Conflict resolution

Customer service

Multitasking

Relationship building

Job description

Retail Technologies in Knoxville, TN is seeking a bartender to own customer interactions, resolve conflicts, and drive reliable follow-through on every meeting. The role emphasizes accountability, cross-functional collaboration, and a hands-on approach to improving systems that support daily operations.

Starting salaries range from $58,000 to $76,000, with coaching to grow customer service skills and broader lifecycle understanding at the Knoxville office.