Customer Experience Coach & Frontline Leader

The TJX Companies, Inc.; Coralville (IA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health, dental, vision

Employee assistance program (EAP)

Paid holidays/vacation

Job summary

The TJX Companies, Inc. is seeking a Front End Associate at HomeGoods in Coralville, IA. You’ll help create a highly-satisfied customer experience, train Associates, and handle cash with integrity while supporting store operations. This role requires flexibility, teamwork, and a customer-first mindset.

Join a Fortune 100 company known for its off-price leadership and a culture that values diversity, development, and collaboration. Competitive pay and benefits are offered to eligible Associates.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends
• Able to work as a team member
• Excellent interpersonal skills
• Exceptional customer service skills
• Able to lift heavy merchandise with/without reasonable accommodations
• Able to train and provide direction to others
• Able to run a register/handle money
• Must handle confidential information with discretion
• Experience as a coordinator or previous retail/supervisory experience preferred

Responsibilities

• Promotes a “Highly-Satisfied” customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store
• Other duties as assigned

Skills

Interpersonal skills

Customer service

Teamwork

Cash handling

Training others

Education

High School diploma or equivalent

Job description

The TJX Companies, Inc. is seeking a Front End Associate at HomeGoods in Coralville, IA. You’ll help create a highly-satisfied customer experience, train Associates, and handle cash with integrity while supporting store operations. This role requires flexibility, teamwork, and a customer-first mindset.

Join a Fortune 100 company known for its off-price leadership and a culture that values diversity, development, and collaboration. Competitive pay and benefits are offered to eligible Associates.