Customer Experience Co-Op: Digital Campaigns & Content

Bose Corporation; Framingham (MA); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Bonus programs

Health and welfare benefits

401(k) plan

Employee discount

Job summary

Bose Corporation is seeking a Customer Experience Co‑Op to join the Customer Experience Strategy team. The role focuses on elevating digital touchpoints and brand experiences through content campaigns, Bose Stories, and data-driven improvements.

Ideal candidates are pursuing or recently completed a Bachelor’s in Marketing, Communications, or Digital Media, with skills in digital marketing, web content, and analytics.

Qualifications

• Bachelor’s degree in Marketing, Communications, Digital Media or similar field.
• Familiarity with digital marketing, web content or eCommerce concepts.
• Experience with Jira, Contentsquare, Google Analytics preferred.
• Strong organizational and project management skills.

Responsibilities

• Execute website campaigns across product, brand and commercial initiatives.
• Producing and maintaining Bose Stories pages to be engaging and on-brand.
• Manage content refreshes, updates and expiration.
• Assist testing and optimization to improve engagement and conversions.
• Analyze customer feedback and suggest improvements.
• Conduct competitive research to identify trends and opportunities.
• Develop customer journey maps to inform experience improvements.
• Support review initiatives including seeding and always-on programs.
• Own defined workstreams, manage timelines, and coordinate with partners.

Skills

Digital marketing concepts

Content management

Project coordination

Communication

Collaboration

AI tools

Education

Bachelor’s degree in Marketing, Communications, Digital Media

Tools

Jira

Contentsquare

Google Analytics

MS Office

Job description

Bose Corporation is seeking a Customer Experience Co‑Op to join the Customer Experience Strategy team. The role focuses on elevating digital touchpoints and brand experiences through content campaigns, Bose Stories, and data-driven improvements.

Ideal candidates are pursuing or recently completed a Bachelor’s in Marketing, Communications, or Digital Media, with skills in digital marketing, web content, and analytics.