Customer Experience Champion - Thrift Store

Savers; New Bedford (MA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bundled health plans including medical, dental, and vision

Company-paid life insurance

401k plan with company matching

Paid time off

Access to mental health services

Smoking cessation programs and diabetes management coaching

Job summary

Savers is seeking Customer Service Associates to join their team in New Bedford, MA. This role involves creating a positive experience for customers and donors, with support through robust training programs. Savers offers both full-time and part-time options with a focus on employee growth and community impact.

Qualifications

• Ability to work effectively in a team environment.
• Strong communication skills, both verbal and written.

Responsibilities

• Create an awesome experience for Customers, Donors, and Team Members.
• Participate in comprehensive onboarding and training.

Skills

Customer Service

Communication

Teamwork

Job description

Pay Range: Our starting pay ranges from $15.00 to $15.81 depending on job duty/position.

$15.00 = Sales Clerk , Designated Sales Clerk , Custodian, Tagger/Roller Hard, Tagger/Roller Soft

$15.23 = Clothing Sorter/Hanger, Hardware Sorter

$15.81 = Clothing Grader, Hardware Pricer, Material Handler

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used , one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec ) and Savers Australia.

Summary & Positions:

At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members . We are hiring for both Full Time and Part Time Customer Service Associates.

What you can expect:

• The opportunity to celebrate uniqueness . We are made up of people from many different backgrounds , experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one. In-house expertise ! Our training department/Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Geographic & job eligibility rules may apply

Comprehensive coverage (medical/dental/vision) at a reasonable cost

Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)

Paid Time Off

Sick Pay

Vacation Pay - Approximately 1-2 weeks

6 paid holidays plus 1 to 2 additional floating holidays

Up to 50% off store merchandise

Flexible spending accounts

Use pre-tax dollars for eligible health and day care expenses

Employee Assistance Program (EAP)

A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance

Retirement Plan

A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.

Life insurance

Company provided peace of mind and the option to purchase a supplemental plan

Additional Benefits

Performance Merit Increases

Savers is an E-Verify employer