Customer Experience Center Program Manager - Marlborough, MA

Radiometer; Marlborough (MA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) plan

Paid time off

Job summary

Cytiva, a Danaher operating company, is seeking a Customer Experience Center Program Manager in Marlborough, MA to oversee visits, product demonstrations, and engagements at the Cytiva Customer Experience Center. You will coordinate cross‑functional teams to deliver polished experiences that showcase Cytiva’s bioprocessing portfolio.

Ideal candidates have a Bachelor’s degree in life sciences or related fields, 5+ years in bioprocessing, and strong project coordination and communication skills.

Qualifications

• Bachelor’s degree in life sciences, engineering, marketing, or related field.
• 5+ years of experience in bioprocessing or related industry.
• Strong communication and presentation skills.

Responsibilities

• Serve as primary point of contact for customer visits with prepared presentations and on-site coordination.
• Oversee day-to-day operations of the Customer Experience Center to ensure professional engagements.
• Coordinate scheduling, logistics, and workflows with Marketing, Sales, Product Management and Applications teams.
• Manage Marketing Demo logistics, inventory, and shipments for events across North America.
• Collect feedback and metrics to drive continuous improvement in center operations and customer experience.

Skills

Interpersonal communication

Public speaking

Organizational skills

Stakeholder management

Attention to detail

Education

Bachelor's degree in life sciences/engineering/marketing

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life‑saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life‑changing career. Learn about the Danaher Business System which makes everything possible.

The Customer Experience Center Program Manager is responsible for overseeing the daily operations and execution of customer engagements at Cytiva’s Customer Experience Center (CEC) in Marlborough, MA. This role plays a critical part in shaping how customers experience Cytiva’s full value proposition—our end‑to‑end bioprocessing portfolio, technical depth, and ability to support customers across the entire bioprocessing journey. The CEC serves as a hub for customer visits, product demonstrations, and strategic engagement, and this role ensures every interaction is well‑planned, professional, and impactful, reinforcing Cytiva as the bioprocessing partner of choice. This position reports to the Director of Regional Marketing, Americas, is part of the Bioprocess Regional Marketing organization, and is an onsite role.

What you will do:

• Serve as the primary point of contact for customer visits, supporting well‑organized, professional experiences through prepared presentations, demonstrations, and onsite coordination that effectively showcase Cytiva’s bioprocessing solutions and portfolio value.
• Support the day‑to‑day operations of the Customer Experience Center, ensuring the space is consistently ready for customer engagement, aligned with brand standards, and equipped with current, impactful displays and demonstrations.
• Coordinate scheduling, visit logistics, and administrative workflows, partnering with Marketing, Sales, Product Management, Applications, and other stakeholders to execute planned customer engagements.
• Manage Marketing Demo logistics, including inventory tracking and coordination of inbound and outbound shipments supporting marketing events across North America.
• Collect customer feedback and visit metrics, sharing insights with the broader team to support continuous improvement in visit quality, center operations, and overall customer experience.

Who you are

• Bachelor’s degree in life sciences, engineering, marketing, or related field—or equivalent experience.
• Working knowledge of bioprocessing workflows, including an understanding of upstream, downstream, and analytical/QA processes, with >5 years of experience working in the industry
• Strong interpersonal communication skills and ability to confidently present to customer groups, explain technical concepts at a high level, and tailor messaging to diverse audiences.
• Exceptional organizational skills, with proven success managing complex schedules and multiple stakeholders.
• High attention to detail and ability to manage multiple outbound and inbound shipments simultaneously without error.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• This is a site‑based role with <10% travel expected off‑site, domestic and/or international.
• Ability to lift, move, or carry equipment up to 50 lbs.

Previous Experience (Optional)

• Experience in biopharma, CDMO operations, scientific applications, product marketing, or technical sales.
• Familiarity with Cytiva’s product portfolio or adjacent technologies.
• Experience coordinating logistics, managing shipments, or working with carriers to ensure timely and accurate delivery of equipment or materials.

Benefits

• Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
• Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.

The annual salary range for this role is $90,000-$95,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [e-mail].

Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow.

The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.

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