Customer Experience Banker (North - Petoskey, MI)

Huntington National Bank; Petoskey (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

Huntington National Bank is looking for a Customer Experience Banker in Petoskey, Michigan. This role involves being a Financial Concierge for customers, helping them achieve their financial goals while providing exceptional service.

The ideal candidate should have customer service experience and a commitment to growing customer relationships through effective communication and proactive sales.

Join a welcoming team that values input and strives to enhance the customer experience.

Qualifications

• 1 year customer service or military service in administration or similar role.
• 1 year or more in customer service in banking or retail sales preferred.
• Basic cash handling and technology skills required.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships.

Skills

Customer service

Sales acumen

Communication

Relationship management

Education

High School Diploma or GED

Bachelor's Degree

Job description

Summary

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. You process customer transactions accurately and efficiently and balance daily while providing exemplary customer service.

Duties & Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Basic Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Preferred Qualifications

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Huntington is an Equal Opportunity Employer.