Customer Experience banker (Leland, MI)

Huntington National Bank; Leland Township (MI); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposit products, and processing transactions with accuracy.

This role emphasizes proactive relationship building, education on banking services, and collaboration with partners to deepen connections while meeting regulatory requirements.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or related administrative/military experience or a Bachelor’s Degree.
• Strong customer service and communication skills required.
• Ability to grow relationships through a disciplined sales process and referrals.

Responsibilities

• Provide excellent customer service and resolve customer issues efficiently.
• Educate customers on consumer deposit products.
• Identify opportunities to grow relationships through outbound calls and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to operational, security, risk and regulatory policies.

Skills

Customer service

Sales

Relationship management

Banking

Cash handling

Education

High School Diploma or GED

Bachelor’s Degree

Job description

Overview

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. As a Customer Experience Banker Non NMLS you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services, processing customer transactions accurately and efficiently, balancing daily while providing exemplary customer service.

Duties & Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow‑up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Basic Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor’s Degree.

Preferred Qualifications

• 1 year or more in customer service in banking, financial services or goal‑driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Exempt Status

No (eligible for overtime pay).

Workplace Type

Office. Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Applicants must be currently authorized to work in the United States on a full‑time basis.

Immigration

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F‑1 students, H‑1B professionals, O‑1 workers, TN workers, E‑3 workers, among other immigration statuses.

Equal Opportunity

Huntington is an Equal Opportunity Employer.

Tobacco‑Free Hiring Practice

Visit Huntington's Career Web Site for more details.