Customer Experience Banker Non NMLS

Huntington National Bank; East Palestine (OH); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a Customer Experience Banker who will serve as a Financial Concierge for walk-in customers. This role is pivotal in retaining and growing consumer and business customer relationships by identifying financial goals and recommending appropriate banking products. The ideal candidate will thrive in a welcoming and inclusive team environment, where their ideas can directly impact customer satisfaction and community engagement. If you are passionate about helping others achieve their financial goals and enjoy a dynamic work environment, this part-time position could be the perfect fit for you.

Qualifications

• 1 year customer service experience or military service.
• Proficiency in consumer deposit products.

Responsibilities

• Provide excellent customer service and resolve issues effectively.
• Identify opportunities to grow customer relationships.

Skills

Customer Service

Sales Acumen

Relationship Management

Communication Skills

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile Banking Services

Online Banking Services

Job description

Join to apply for the Customer Experience Banker Non NMLS role at Huntington National Bank

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Join to apply for the Customer Experience Banker Non NMLS role at Huntington National Bank

Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Description

Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Duties & Responsibilities

1. Providing excellent customer service and effectively resolving customer issues.
2. Being proficient in understanding and educating customers on consumer deposit products.
3. Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
4. Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
5. Adhering to all operational, security, risk and regulatory policies and procedures.
6. Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
7. Other duties as assigned.

Basic Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Preferred Qualifications

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Additional Information

Exempt Status: No (eligible for overtime pay)

Workplace Type: Office

Our approach to Office Workplace Type: Certain positions outside our branch network may be eligible for flexible work arrangements, combining in-office and remote work. Specific arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for immigration benefits. Applicants must be authorized to work in the U.S. on a full-time basis.

Huntington is an Equal Opportunity Employer and follows a tobacco-free hiring practice. For more details, visit Huntington's Career Web Site.

Seniority level

Entry level

Employment type

Part-time

Job function

Finance and Sales

Industries

Banking, Financial Services, Investment Banking